Upgrades

Record Number of Consumers Waiting To Upgrade Their Cellphones (bloomberg.com) 191

An anonymous reader quotes a report from Bloomberg: Wireless customers are hanging on to their old phones longer than ever. That's the message from Verizon, which said its upgrade rate fell to a record low last quarter -- a harbinger of tough times ahead for the iPhone and other devices. Faced with $1,000 price tags on moderately improved phones, consumers may be waiting to hear more about new 5G networks before committing to new models. The faster, more advanced services won't roll out in earnest until 2020. "Incremental changes from one model the the next, hasn't been that great, and it hasn't been enough of an incentive," Verizon Chief Financial Officer Matt Ellis said in an interview Tuesday after the company reported fewer-than-expected new customers for the first quarter. He expects replacement rates to be down for the year.
Intel

Intel's 9th-Gen Mobile Core Chips Aim For the High End, Rocking 8 Cores at Up To 5GHz Speeds (pcworld.com) 84

Intel debuted six new 9th-gen mobile H-series Core chips on Tuesday -- with its fastest, the Core i9-9980HK, soaring to a new high-water mark: 8 cores, 16 threads, and a whopping 5GHz clock speed, after boost. From a report: After launching its 9th-generation Core chips for desktop PCs last October, Intel has now brought that same capability to notebooks. Intel executives said systems based upon the 9th-gen chips are expected to debut shortly. All the chips are based on the "Coffee Lake Refresh" (Coffee Lake-R) architecture, and all are fabricated on a 14nm process. Last year's 8th-gen mobile Core chips topped out at 4.8GHz, and offered only 6 cores.

Though theoretically anyone can benefit from the increased performance, Intel is aiming at two particular segments: professional content creators and gamers. Intel said it expects its 9th-gen Core i9-9980HK (8 cores/16 threads, 2.4GHz/5GHz turbo) to deliver up to 18 percent higher frames per second in games and 28 percent faster 4K video editing than the 8th-gen Core i9-8950HK (6 cores/12 threads, 2.9GHz/4.8GHz turbo). When performing general office tasks and web browsing, the chips can run in a low-power mode, with an "aspirational goal" of ten hours of battery life, or just an hour while gaming, executives said. Price, performance, and power are the old battlefronts, though.
Further reading: All the Desktop and Mobile 45W CPUs Announced (AnandTech).
Security

WiFi Finder, a Popular Hotspot Finder App, Exposed 2 Million Wi-Fi Network Passwords (techcrunch.com) 31

A popular hotspot finder app for Android exposed the Wi-Fi network passwords for more than two million networks. From a report: The app, downloaded by thousands of users, allowed anyone to search for Wi-Fi networks in their nearby area. The app allows the user to upload Wi-Fi network passwords from their devices to its database for others to use. That database of more than two million network passwords, however, was left exposed and unprotected, allowing anyone to access and download the contents in bulk. Sanyam Jain, a security researcher and a member of the GDI Foundation, found the database and reported the findings to TechCrunch. We spent more than two weeks trying to contact the developer, believed to be based in China, to no avail. Eventually we contacted the host, DigitalOcean, which took down the database within a day of reaching out. "We notified the user and have taken the [server] hosting the exposed database offline," a spokesperson told TechCrunch.
Android

BlackBerry Messenger To Shut Down In May (cnet.com) 39

The consumer version of Blackberry Messenger is shutting down May 31. CNET reports: Emtek, the company BlackBerry partnered with in 2016 to run the consumer version of the messaging app, said in a blog post Thursday that the technology industry is "very fluid" and despite "substantial efforts," users have moved on to other platforms. "We poured our hearts into making this a reality, and we are proud of what we have built to date," Emtek said.

Mark Wilson, BlackBerry's chief marketing officer, said that though the company is disappointed, BBM users won't be without a secure messaging platform. They can now go to the Google Play store to download BBMe, the enterprise version of the app that BlackBerry continues to run. The app will be free the first year. Then a 6-month subscription will cost $2.49. BlackBerry is working on an iOS app.

China

Ajit Pai Proposes Blocking China-Owned Telecom From US Phone Market (arstechnica.com) 47

An anonymous reader quotes a report from Ars Technica: FCC Chairman Ajit Pai has proposed denying China Mobile USA's application to offer telecom services in the U.S., saying the Chinese government-owned company poses a security risk. The FCC is scheduled to vote on an order to deny the application at its open meeting on May 9, and Pai yesterday announced his opposition to China Mobile entering the U.S. market. "After reviewing the evidence in this proceeding, including the input provided by other federal agencies, it is clear that China Mobile's application to provide telecommunications services in our country raises substantial and serious national security and law enforcement risks," Pai said. "Therefore, I do not believe that approving it would be in the public interest. I hope that my colleagues will join me in voting to reject China Mobile's application."

China Mobile filed its application in 2011, and has repeatedly complained about the government's lengthy review process. According to Pai's announcement, China Mobile's application sought authority "to provide international facilities-based and resale telecommunications services between the U.S. and foreign destinations." In simpler terms, the company was seeking "a license to connect calls between the United States and other nations" and "was not seeking to provide domestic cell service and compete in the country with businesses like AT&T and Verizon," The New York Times wrote yesterday. An FCC official told reporters that such calls "could be intercepted for surveillance and make the domestic network vulnerable to hacking and other risks," the Times wrote.

Hardware

Samsung's $2,000 Galaxy Fold Units Are Failing Left and Right With Disastrous Display Issues (androidpolice.com) 185

Four Samsung Galaxy Fold review units in the hands of major US tech journalists all experienced device-breaking display failures today. AndroidPolice: Steve Kovach of CNBC, Mark Gurman of Bloomberg, and Dieter Bohn of The Verge have reported major failures of their phones' display panels, just two days after receiving them. To say this is a disaster for Samsung is probably underselling it. Well-known YouTuber MKBHD claims to be having similar problems, but hasn't posted any images. Bohn and Kovach claim their displays failed without removing the panel's protective film (Samsung says not to take it off), but both Gurman and Brownlee did. The company has yet to begin shipping the device to consumers. So far it has only handed the phone to select journalists, most of whom reported issue with it today.
Businesses

T-Mobile/Sprint Merger Is In Danger of Being Rejected By DOJ (arstechnica.com) 61

An anonymous reader quotes a report from Ars Technica: T-Mobile U.S. and Sprint are facing potential rejection of their proposed merger at the U.S. Department of Justice. DOJ staffers "have told T-Mobile US and Sprint that their planned merger is unlikely to be approved as currently structured," The Wall Street Journal reported today, citing people familiar with the matter. "In a meeting earlier this month, Justice Department staff members laid out their concerns with the all-stock deal and questioned the companies' arguments that the combination would produce important efficiencies for the merged firm," the Journal wrote. DOJ staffers' recommendations aren't the final word at the agency. The department's antitrust chief, Makan Delrahim, would decide whether to challenge or allow the merger.

The Justice Department's antitrust division is reviewing the merger and could file a lawsuit in federal court in an attempt to block the deal. Success isn't guaranteed, a fact the DOJ was reminded of when a U.S. District Court judge allowed AT&T to buy Time Warner despite DOJ opposition. The DOJ could also approve the merger with conditions, but that would require agreement with T-Mobile and Sprint on what those conditions would be. "T-Mobile and Sprint could offer concessions, such as assets sales, to address the government's concerns," the Journal wrote. Sprint shares "are trading at a roughly 20 percent discount to the price implied by the all-stock deal, signaling Wall Street doubts about the combination's chances," the report also said.
T-Mobile CEO John Legere denied the report in a tweet, saying that "[t]he premise of this story... is simply untrue. Out of respect for the process, we have no further comment." Sprint Executive Chairman Marcelo Claure also claimed that the "article is not accurate," adding that Sprint "continue[s] to have discussions with regulators about our proposed merger."
Iphone

Mass Production of iPhones To Start In India 110

Apple is poised to begin mass production of iPhones in India this year, according to Foxconn Technology Group Chairman Terry Gou. This marks a big shift for the largest assembler of Apple's handsets that has long concentrated production in China. Bloomberg reports: Gou said that Prime Minister Narendra Modi has invited him to India as his Taiwanese company plans its expansion in the country. Apple has had older phones produced at a plant in Bangalore for several years, but now will expand manufacturing to more recent models. Bloomberg News reported this month that Foxconn is ready to start trial production of the latest iPhones in the country before it starts full-scale assembly at its factory outside the southern city of Chennai.

India has become the fastest-growing smartphone market in the world, while China stagnates and Apple loses share to local competitors such as Huawei Technologies Co. and Xiaomi Corp. Apple has been a minor player in India, in part because of its high prices, but local manufacturing would help the Cupertino, California-based company avoid import duties of 20 percent. It's not yet clear how Apple's steps into India will affect its China operations. China has been the company's most important manufacturing base for years, home to Foxconn's biggest facilities and hundreds of other partners.
Businesses

Intel Will Exit 5G Phone Modem Business, Hours After Apple and Qualcomm Settle Licensing Dispute (cnet.com) 114

Intel announced Tuesday afternoon that it will no longer be working on 5G chips for smartphones, leaving Apple with only one supplier for its iPhones, Qualcomm -- the same company that it was battling in court until midday Tuesday. CNET reports: Intel late Tuesday said it plans to exit the 5G smartphone modem business. It had been working on a processor for Apple, with the chip expected to be in iPhones in 2020. Lately there have been worries the chip wouldn't be ready until iPhones released in 2021. "The company will continue to meet current customer commitments for its existing 4G smartphone modem product line, but does not expect to launch 5G modem products in the smartphone space, including those originally planned for launches in 2020," Intel said in a press release. Its only customer in modems is Apple.

Intel added that it will "complete an assessment of the opportunities for 4G and 5G modems in PCs, internet of things devices and other data-centric devices." It also said it will "continue to invest in its 5G network infrastructure business." "We are very excited about the opportunity in 5G and the 'cloudification' of the network, but in the smartphone modem business it has become apparent that there is no clear path to profitability and positive returns," Intel CEO Bob Swan said in a statement.
The announcement comes hours after Apple and Qualcomm announced that they had reached a settlement in their multi-year battling over licensing royalties.
Microsoft

Microsoft Is Jumping Onto the Wireless Earbud Bandwagon, Says Report (arstechnica.com) 38

According to a report by Brad Sams at Thurrott, Microsoft is going to expand its range of audio hardware with the introduction of a set of wireless earbuds. They will accompany the Surface Headphones, a premium-priced pair of wireless headphones that Microsoft released last year. Ars Technica reports: Microsoft has shipped earbuds before: the Zune media player came with earbuds with a feature that sounds simple but is actually ingenious: the earbuds were magnetic and would stick together back to back. The result? Much less cable tangling when you put them in your pocket or bag. Surface Headphones seem to be competitive with other noise-cancelling over-the-ear headphones: their wireless range is great, the noise cancelling is solid, and their volume and noise-cancelling dials are a joy to use, but their battery life and Bluetooth audio standard support are both weak. As such, Microsoft is not totally without experience in this area and has shown that it can engineer thoughtful, compelling designs. How the putative earbuds will stand out from the crowd remains to be seen, of course.

The existing Surface Headphones were codenamed Joplin, raising the question: Janis or Scott? The earbuds make the answer to that question clear; they're apparently codenamed Morrison, as in Jim, meaning that the over-the-ear headphones are clearly named for Janis. Sams says that "Surface Buds" has been mooted as their retail name, with a possible launch in 2019.

Wireless Networking

Fifty 'Connected Cows' Already Have 5G (reuters.com) 85

A herd of dairy cows in the U.K. "are enjoying the benefits of 5G connectivity before you," reports Reuters: For the cows, among the 5G-connected gadgets they are wearing is a collar that controls a robotic milking system. When the cow feels ready to be milked it will approach machine gates that will automatically open. The device recognizes the individual to precisely latch on to its teats for milking, while the cow munches on a food reward. At the government-funded Agricultural Engineering Precision Innovation Centre (Agri-EPI Centre) in Shepton Mallet, in southwest England, around 50 of the 180-strong herd is fitted with the 5G smart collars and health-monitoring ear tags.
But -- why?! The Verge explains: According to Reuters, Cisco is testing infrastructure for the eventual global rollout of 5G that could be used by various industries that are not traditionally in the tech bubble but are still dependent on increasingly sophisticated hardware and software. That includes farming. In this case, Cisco is trying out 5G in three rural locations...

It makes a whole lot of sense when you think about it: farms are large and spread-out spaces, and cows are often shuffled between grazing grounds and areas of the farm where they can be more easily milked and checked on. With the 5G collars, Cisco says farmers can keep tabs on the animals at all times of the day without having to physically trek out to observe the cows up close... The future is wonderful and weird, and farmers have access to it before you and I because without them, we all starve.

"We can connect every cow, we can connect every animal on this farm," Cisco's Nick Chrissos told Reuters, in what may be the strangest boast a Cisco executive has ever uttered in public. "That's what 5G can do for farming -- really unleash the power that we have within this farm, everywhere around the UK and everywhere around the world."

Cellphones

Police Are Using Google's Location Data From 'Hundreds of Millions' of Phones (cnet.com) 125

"When law enforcement investigations get cold, there's a source authorities can turn to for location data that could produce new leads: Google."

An anonymous reader quotes CNET: Police have used information from the search giant's Sensorvault database to aid in criminal cases across the country, according to a report Saturday by The New York Times. The database has detailed location records from hundreds of millions of phones around the world, the report said. It's meant to collect information on the users of Google's products so the company can better target them with ads, and see how effective those ads are. But police have been tapping into the database to help find missing pieces in investigations.

Law enforcement can get "geofence" warrants seeking location data. Those kinds of requests have spiked in the last six months, and the company has received as many as 180 requests in one week, according to the report.... For geofence warrants, police carve out a specific area and time period, and Google can gather information from Sensorvault about the devices that were present during that window, according to the report. The information is anonymous, but police can analyze it and narrow it down to a few devices they think might be relevant to the investigation. Then Google reveals those users' names and other data, according to the Times...

[T]he AP reported last year that Google tracked people's location even after they'd turned off location-sharing on their phones.

Google's data dates back "nearly a decade," the Times reports -- though in a statement, Google's director of law enforcement and information security insisted "We vigorously protect the privacy of our users while supporting the important work of law enforcement." (The Times also interviewed a man who was arrested and jailed for a week last year based partly on Google's data -- before eventually being released after the police found a more likely suspect.)

"According to the Times, Google is the primary company that appears to be fulfilling the warrants," reports Gizmodo, adding that Apple "says it can't provide this information to authorities..."

"A thriving black market in location data has persisted despite promises from carriers to stop selling it to middlemen, who divert it from intended uses in marketing and other services."
Cellphones

Are Phone-Addicted Drivers More Dangerous Than Drunk Drivers? (axios.com) 170

After crunching data on 4.5 billion miles of driving, road-safety analytics company Zendrive concludes there's a new threat which just last year claimed the lives of 6,227 pedestrians: drivers "under the influence of a smartphone."

The study points out that drunk driving fatalities peak after midnight, while distracted driving happens all day, conluding that distracted driving is now a bigger threat than drunk driving. schwit1 shares this report from Axios: "Phone addicts are the new drunk drivers," Zendrive concludes bluntly in its annual distracted driving study. The big picture: The continued increase in unsafe driving comes despite stricter laws in many states, as well as years of massive ad campaigns from groups ranging from cell phone carriers to orthopedic surgeons. "They hide in plain sight, blatantly staring at their phones while driving down the road," Zendrive says in the study.

And it's a growing problem. Over just the past year, Zendrive, which analyzes driver behavior for fleets and insurers, said the number of hardcore phone addicts doubled, now accounting for one in 12 drivers. If the current trend continues, that number will be one in five by 2022.

The report concludes drivers are 10 percent more distracted this year than last -- and that phone addicts have their eyes off the road for 28% of their drive. Yet when asked to describe their driving, 93% of phone addicts said they believed they were "safe" -- or "extremely safe" -- drivers.

One even insisted that they never texted while driving, "but I like to FaceTime my friends while driving since it makes time go by faster."
Iphone

Why Tens of Thousands of Perfectly Good, Donated iPhones Are Shredded Every Year (vice.com) 132

An anonymous reader quotes a report from Motherboard: Tens of thousands of perfectly usable iPhones are scrapped each year by electronics recyclers because of the iPhone's "activation lock," according to a new analysis paper published Thursday. Earlier this year, we published a lengthy feature about the iPhone's activation lock (also called iCloud lock informally), an anti-theft feature that prevents new accounts from logging into iOS without the original user's iCloud password. This means that stolen phones can't be used by the person who stole it without the original owner's iCloud password (this lock can also be remotely enabled using Find My iPhone.) The feature makes the iPhone a less valuable theft target, but it has had unintended consequences, as well. iCloud lock has led to the proliferation of an underground community of hackers who use phishing and other techniques to steal iCloud passwords from the original owner and unlock phones. It's also impacted the iPhone repair, refurbishing, and recycling industry, because phones that are legitimately obtained often still have iCloud enabled, making that phone useless except for parts.

Between 2015 and 2018, the Wireless Alliance, the recycling company in question, collected roughly 6 million cell phones in donation boxes it set up around the country. Of those, 333,519 of them were iPhones deemed by the company to be "reusable." And of those, 33,000 of them were iCloud locked and had to be stripped for parts and scrap metal. Last year, a quarter of all reusable iPhones it collected were activation locked. Allison Conwell, a coauthor of the CoPIRG report, told me in a phone call that the Wireless Alliance's findings show that many people donate their devices intending for them to be reused, but they're scrapped instead. In her paper, Conwell suggests that Apple should work with certified recyclers to unlock phones that have been legitimately donated (a survey of random devices conducted by the Wireless Alliance found that more than 90 percent of them had not been reported lost or stolen.) The paper suggests that Apple could either unlock phones that have not been reported lost or stolen for 30 days, or affirmatively ask users whether they had donated their previous phone and unlock it that way.

Android

Google, Huawei Agree To Pay Owners of Faulty Nexus 6P Devices Up To $400 (theverge.com) 10

Google and Huawei have preliminarily agreed to settle a class action lawsuit from Nexus 6P users who say their devices experienced a bootlooping issue that caused the phones to shut down randomly, regardless of the battery level. Pending court approval, the companies would be liable to a $9.75 million settlement for the class action that began in April 2017, which may result in payments of up to $400 for participating plaintiffs. The Verge reports: The lawsuit alleged that Google, which contracted the design and manufacturing of its early Android smartphones to third-party companies, and Huawei, one of the chosen companies, breached the device warranty since the companies were aware of the issue, but did not respond to the bug. The plaintiffs also said the companies continued selling the faulty devices while failing to acknowledge the issue. If the court approves the settlement at the next hearing on May 9th, Nexus 6P users in the U.S. who purchased the device on or after September 25th, 2015 would be eligible to claim reimbursement.

The proposal currently states that those who are eligible for the settlement could be paid up to $400 for their faulty device, while those who received a Pixel XL in a prior warranty exchange program would only be eligible for up to $10. Those who submit proper documentation for the bug will receive the most settlement money, while those without may be eligible for up to $75. For full details on submitting a claim, check out the as-filed longform notice document, which explains the process that will go into effect following court approval.

Security

Dragonblood Vulnerabilities Disclosed in Wi-Fi WPA3 Standard (zdnet.com) 46

Two security researchers disclosed details this week about a group of vulnerabilities collectively referred to as Dragonblood that impact the Wi-Fi Alliance's recently launched WPA3 Wi-Fi security and authentication standard. From a report: If ever exploited, the vulnerabilities would allow an attacker within the range of a victim's network to recover the Wi-Fi password and infiltrate the target's network. In total, five vulnerabilities are part of the Dragonblood ensemble -- a denial of service attack, two downgrade attacks, and two side-channel information leaks.

While the denial of service attack is somewhat unimportant as it only leads to crashing WPA3-compatible access points, the other four are the ones that can be used to recover user passwords. Both the two downgrade attacks and two side-channel leaks exploit design flaws in the WPA3 standard's Dragonfly key exchange -- the mechanism through which clients authenticate on a WPA3 router or access point. In a downgrade attack, Wi-Fi WPA3-capable networks can be coerced in using an older and more insecure password exchange systems, which can allow attackers to retrieve the network passwords using older flaws.

Television

T-Mobile Rebrands Layer3 Service as 'TVision Home', Inks Deal To Add Amazon Prime Video (variety.com) 29

T-Mobile today unveiled a new name for its Layer3 TV internet television service -- TVision Home -- with enhanced features, and announced a deal with Amazon to add Prime Video to the service later in 2019. From a report: TVision Home will be available starting April 14 in eight markets (the same areas Layer3 TV has already been available): Chicago, Dallas-Fort Worth, Los Angeles, New York City, Philadelphia, San Francisco, Washington D.C., and Longmont, Colo. It's not a skinny bundle: TVision Home starts at $90 per month, which includes more than 150 channels, local broadcast stations and regional sports networks, as well as 15,000 VOD titles. Premium TV packages like HBO and Showtime are extra. In addition, TVision Home users must pay a $10 monthly set-top fee per connected TV. (Actually, the regular price of TVision Home for non-T-Mobile wireless customers is $99.99 per month, but the carrier is including a $9.99-per-month discount to all new subs for a limited time.)
Crime

More Jails Replace In-Person Visits With Awful Video Chat Products 260

An anonymous reader quotes a report from Ars Technica: After April 15, inmates at the Adult Detention Center in Lowndes County, Mississippi will no longer be allowed to visit with family members face to face. Newton County, Missouri, implemented an in-person visitor ban last month. The Allen County Jail in Indiana phased out in-person visits earlier this year. All three changes are part of a nationwide trend toward "video visitation" services. Instead of seeing their loved ones face to face, inmates are increasingly limited to talking to them through video terminals. Most jails give family members a choice between using video terminals at the jail -- which are free -- or paying fees to make calls from home using a PC or mobile device.

Even some advocates of the change admit that it has downsides for inmates and their families. Ryan Rickert, jail administrator at the Lowndes County Adult Detention Center, acknowledged to The Commercial Dispatch that inmates were disappointed they wouldn't get to see family members anymore. Advocates of this approach point to an upside for families: they can now make video calls to loved ones from home instead of having to physically travel to the jail. These services are ludicrously expensive. Video calls cost 40 cents per minute in Newton County, 50 cents per minute in Lowndes County, and $10 per call in Allen County. Outside of prison, of course, video calls on Skype or FaceTime are free.
These "visitation" services are often "grainy and jerky, periodically freezing up altogether," reports Ars. As for why so many jails are adopting them, it has a lot to do with money. "In-person visits are labor intensive. Prison guards need to escort inmates to and from visitation rooms, supervise the visits, and in some cases pat down visitors for contraband. In contrast, video terminals can be installed inside each cell block, minimizing the need to move inmates around the jail." The video-visitation systems also directly generate revenue for jails.
Cellphones

New Apps Fight Robo-Calls By Pretending To Be Humans (nola.com) 77

"While lawmakers debate what to do about the roboscourge, engineers have cooked up some clever ways to make bots work for us, not against us," writes the Washington Post, taking a look at apps like the $4-per-month RoboKiller -- which offers malicious "answer bots": They're voicemail messages that try to keep robots and human telemarketers on the line, listening to nonsense. Answer bot options range from Trump impersonators and extended coughing sessions to someone doing vocal exercises. Even better, RoboKiller will send you an often-hilarious recording of the interaction. (It only uses these recordings when it's very sure it's a spam call.)

Another service, called Jolly Roger, doesn't sell itself as a robocall blocker but takes this auto-generated annoyance idea a step further by actively trying to game the spammers' systems, such as when to press 1 to speak to a human. It calls this tech "artificial stupidity." It costs $11.88 per year.

It's possible you're better off not engaging with a robocall in the hopes the dialer with decide the line is dead. And it's also not clear how much these actually cost the people placing robocalls. But any time robocallers spend with your bot might be minutes they're not calling someone else, so you can think of it as community service.

I'm also not sure this does any good -- but the Post's article also includes a run-down of other robocall-blocking services available from both wireless carriers and independent companies. It recommends starting with the free YouMail app, which collates data from 10 million registered users to determine which calls to block -- and in addition, "tries to trick known robocallers into taking you off their lists by playing them the beep-beep-beep sound of a dead line."

If you live in America, you can also add your phone number to the Federal government's official "Do not call" registry. "It won't help much," writes the Post, "but it only takes 30 seconds so why not?"
Businesses

Airbnb Guest Found Hidden Surveillance Camera By Scanning Wi-Fi Network (arstechnica.com) 99

An anonymous reader quotes a report from Ars Technica: A New Zealand family that booked an Airbnb in Ireland recently discovered an undisclosed camera in the living room, and the family says that Airbnb initially cleared the host of any wrongdoing before finally banning the offender from its platform. "Once the family had unpacked, Andrew Barker, who works in IT security, scanned the house's Wi-Fi network," CNN reported today. "The scan unearthed a camera and subsequently a live feed. From the angle of the video, the family tracked down the camera, concealed in what appeared to be a smoke alarm or carbon monoxide detector." Nealie Barker posted an image on Facebook showing the location of the camera in the living room and a shot of the family from the sneaky video feed.

Based on the photo, the video of the Barkers seems to have been taken on March 3 and was viewable on the local Wi-Fi network at 192.168.0.4/video/livemb.asp. The family relocated to a hotel and contacted both Airbnb and the property host. The host initially hung up but later called back and told them, "The camera in the living room was the only one in the house," CNN wrote. It's not clear whether the host was recording the video, whether he was capturing audio, whether he was monitoring it remotely in real time, or whether he was using it for anything more than monitoring guests. [...] Airbnb temporarily suspended the listing and promised to investigate, CNN wrote. But when Barker contacted Airbnb again two weeks later, "the company told her that the host had been 'exonerated,' and the listing reinstated." Airbnb finally banned the host after Nealie Barker posted about the disturbing incident on Facebook on Monday this week. Barker's Facebook post said that Airbnb's "investigation which didn't include any follow-up with us exonerated the host, no explanation provided," and that "the listing (with hidden camera not mentioned) is still on Airbnb."
Airbnb said in a statement to Ars Technica: "Our original handling of this incident did not meet the high standards we set for ourselves, and we have apologized to the family and fully refunded their stay."

Airbnb's policy states that hosts must disclose "any type of surveillance device" in listings, "even if it's not turned on or hooked up." Cameras are allowed in certain spaces if they are disclosed, but Airbnb "prohibit[s] any surveillance devices that are in or that observe the interior of certain private spaces (such as bedrooms and bathrooms) regardless of whether they've been disclosed. [...] If a host discloses the device after booking, Airbnb will allow the guest to cancel the reservation and receive a refund. Host cancellation penalties may apply."

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