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'Google Is Forcing Me To Dump a Perfectly Good Phone' (vice.com) 285

An anonymous reader quotes a report from Motherboard, written by Aaron Gordon: Not quite three years ago, I bought a Pixel 3, Google's flagship phone at the time. It has been a good phone. I like that it's not too big. I dropped it a bunch, but it didn't break. And the battery life has not noticeably changed since the day I got it. I think of phones in much the same way I think of refrigerators or stoves. It's an appliance, something I need but feel no attachment to, and as long as it keeps fulfilling that need, I don't want to spend money replacing it for no real reason. The Pixel 3 fulfills my needs, so I don't want to spend $600 on the Pixel 6, which seems to be just another phone that does all the phone things.

But I have to get rid of it because Google has stopped supporting all Pixel 3s. Despite being just three years old, no Pixel 3 will ever receive another official security update. Installing security updates is the one basic thing everyone needs to do for their own digital security. If you don't even get them, then you're vulnerable to every security flaw discovered since your last patch. In response to an email asking Google why it stopped supporting the Pixel 3, a Googles spokesperson said, "We find that three years of security and OS updates still provides users with a great experience for their device."

This has been a problem with Android for as long as Android has existed. In 2015, my colleague Lorenzo Franceschi-Bicchierai wrote a farewell to Android because of its terrible software support and spotty upgrade rollouts. Android has long blamed this obvious issue on the fact that updates need to run through the cellphone company and phone manufacturer before being pushed to the user. At the time, Google didn't make any Android phones; the Nexus line was the closest thing, a partnership with other manufacturers like Motorola and HTC (I had one of those, too). But for the past six years, Google has made the Pixel line of phones. They are Google-made phones, meaning Google can't blame discontinuing security updates on other manufacturers, and yet, it announced that's exactly what it would do.
Gordon goes on to say that he's "switching to an iPhone for the first time," noting how the most recent version of iOS can be installed on phones going as far back as the iPhone 6s, which was released more than six years ago.

"Unless you routinely destroy your phone within two or three years, there's no justification from a sustainability perspective to keep using Android phones," he adds. "Of course, Apple is only good by comparison, as it also manufactures devices that are difficult to repair with an artificially short shelf life. It just happens to have a longer shelf life than Google."
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'Google Is Forcing Me To Dump a Perfectly Good Phone'

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  • Yeah (Score:5, Informative)

    by ArchieBunker ( 132337 ) on Tuesday January 25, 2022 @07:07PM (#62207461)

    Let's hear the Apple haters spin how a 7 year old phone still getting security patches is bad.

    • Re: (Score:2, Flamebait)

      Won't somebody think of Tim Apple's profits!

    • Re: Yeah (Score:2, Interesting)

      by jddj ( 1085169 )

      I'm a Mac user since the 90s, but no Apple partisan.

      Don't think Apple's long patch window (good for security, yes, certainly) is doing a bunch for the planet.

      Keeping the oldest iPhones out of the dumpster is like getting rid of the disposable straws in the coal power plant lunchroom.

      Apple's commitment to sustainability is a greenwash, by my lights. Lets you feel like you're doing something good for the planet, just like driving a small car, say, a Volkswagen (yeah, got one too. 15 years old).

      What's so bad,

      • That milled aluminium laptop case might have something to do with the longevity of the mac laptops I have owned, compared to the plastic fantastic offerings from Dell, Toshiba and Lenvo, all of which fell apart pretty quickly.

        I guess my most recent work Lenovo has lasted pretty well, since it hasn't moved from my at-home work desk during the covidities. I imagine I will start traveling some time in the future so I can get back to breaking laptops.

        • No doubt it's sturdy (as I said, I have one), but the aluminum-skinned ones were long-lived as well, and they were covered in stamped metal, just as recyclable, just as pretty to my eye, and the case anyway was lighter (though the internal electronics, including a DVD writer) weighed enough.

        • Re: Yeah (Score:4, Interesting)

          by akarvuxz ( 6803104 ) on Wednesday January 26, 2022 @02:33AM (#62208347)
          you understand that aluminium is one of those materials that can ve recycled over and over again right? Unlike plastic that is really difficult to recycle and even when you can do it, it doesn't have the same quality and has a lot more losses
        • by Luckyo ( 1726890 )

          Combined with total lack of even the most basic liquid resistance?

          Because I had a Lenovo laptop that took a shower three times (literally, another person turned the shower on accidentally while I was sitting in the bath working on the laptop). Turn it off, pull out the battery, turn laptop upside down at 45 degree angle to drain the water out from the side channels built into the laptop to ensure that water doesn't get to the motherboard. Then dry it out for a day and it's going to keep on trucking for year

    • Re: Yeah (Score:4, Informative)

      by ArmoredDragon ( 3450605 ) on Tuesday January 25, 2022 @09:04PM (#62207795)

      AFAIK the reason they chose 3 years is because Qualcomm won't supply new drivers past about that period. Pixel 6 uses Google's own homegrown SoC, which means they can do whatever they want, and probably the reason why they extended it to 5 years for that phone.

      • Re: Yeah (Score:4, Interesting)

        by the_B0fh ( 208483 ) on Tuesday January 25, 2022 @09:13PM (#62207825) Homepage
        Are you suggesting that Google does not have the technical ability to write drivers, or that Google is unable to tell Qualcomm to keep the drivers updated? Further more, are you suggesting general Android updates all require the Qualcomm drivers to be updated?!
        • Re: Yeah (Score:5, Interesting)

          by TechyImmigrant ( 175943 ) on Tuesday January 25, 2022 @11:28PM (#62208123) Homepage Journal

          Are you suggesting that Google does not have the technical ability to write drivers, or that Google is unable to tell Qualcomm to keep the drivers updated? Further more, are you suggesting general Android updates all require the Qualcomm drivers to be updated?!

          You are starting to understand what working with Qualcomm is like.

        • Re: Yeah (Score:5, Informative)

          by AmiMoJo ( 196126 ) on Wednesday January 26, 2022 @04:52AM (#62208495) Homepage Journal

          Are you suggesting that Google does not have the technical ability to write drivers, or that Google is unable to tell Qualcomm to keep the drivers updated?

          Yes, because Qualcomm doesn't give out the specs for its hardware. Google could possibly reverse engineer it, but there is probably a clause against doing that in the NDA they signed to get the chips in the first place. Paying for updates is likely to be extremely expensive.

          Further more, are you suggesting general Android updates all require the Qualcomm drivers to be updated?!

          No, and TFA is wrong about this. While the Pixel 3 won't get further OS updates, it still gets security fixes via Google Play. All the critical stuff on the phone, like the browser engine, OS components, and system apps are updated via Google Play and continue to get support.

          It's not like a Pixel 3 is vulnerable now, you can safely keep using it.

      • Re: Yeah (Score:4, Interesting)

        by Malc ( 1751 ) on Wednesday January 26, 2022 @02:20AM (#62208331)

        Apple has used Qualcomm components in its iPhones. How's it working for Apple and not Google?

    • Let's hear the Apple haters spin how a 7 year old phone still getting security patches is bad.

      As if there wasn't enough to hate about Apple after recognizing there are some good things there, too.

      Same goes about Android and all the big manufacturers there, by the way. Why do people always have to fight camp wars?

  • This is me too (Score:5, Informative)

    by CRC'99 ( 96526 ) on Tuesday January 25, 2022 @07:07PM (#62207463) Homepage

    I've got a Pixel 3 - and its pretty much the perfect device for me.

    I installed the Android 12 update, and it still works fine - does everything that I need, and does all my contactless payments etc etc.

    I really don't see any requirement that would make me spend $1000-$1500AUD on a new Pixel 6 - as it doesn't add any functionality that I require.

    The 3 year support is purely about forcing users to pay (on average) $300-400 every year for a new device every 3 years. It's all about a regular income stream for Google.

    It's not like Google don't have enough resources to build a few extra android builds each month.... You think they'd have CI/CD just about perfect...

    • I feel the same way. I bought a Moto X back in 2017, ran out of OS updates. just bought myself a pixel 4a in the past year because I wanted the astronomy features of the camera. Right now, I don't need anything more the phone and I could be happy with it for probably as long as the battery holds out unless there's a major major improvement cameras. Being able to upgrade the camera is one of the reasons I'm seriously tempted by the fairphone.

      That said, I have sitting on my desk a perfectly wonderful piec
    • Comment removed (Score:5, Insightful)

      by account_deleted ( 4530225 ) on Tuesday January 25, 2022 @07:56PM (#62207589)
      Comment removed based on user account deletion
      • The solution is... just keep using your phone.

        Exactly. I had my previous phone from April 2015 until Sept 2021. It was a Kyocera HydroVibe (IP67 certified w/a headphone jack and user-replaceable battery) and it worked well for what I needed. I finally replaced it because my carrier (Sprint -> T-Mobile) said it wouldn't support phones w/o VoIP come Jan 2022. The phone ran Android 4.4 (KitKat) and stopped getting security updates a *while* ago; sometime in 2021 it stopped getting Play updates, and then wouldn't get any app updates, but it otherwise

      • Depends how you use for phone. Personally I do very little web browsing on my phone, so I'm not concerned about it not getting updates. If I using my phone as my primary internet device and browsing random websites full of ads and installing tons of sketchy apps, I'd be a lot more concerned.

        • You do realize a number of the exploits don't require anything beyond sending a text, SMS, or email to your phone - some don't even require that you open the message.
          • Re: (Score:3, Insightful)

            by war4peace ( 1628283 )

            I also realize a meteorite could crash into your head, even without you leaving the house.
            However, I am not going to build an anti-atomic bunker for that reason.

            You have fallen into the "could/might" scare-trap.

          • by AmiMoJo ( 196126 )

            The software that handles SMS and email messages is still getting updates though. The updates come via the Google app store.

    • by thomn8r ( 635504 )

      I've got a Pixel 3 - and its pretty much the perfect device for me

      Same here. I don't really want or need to get a new phone, but I will be artificially forced to do so.

      • by Creepy ( 93888 )

        Like me, no support for secure messaging, which Apple now has as default. If I send a message, I still get replies, but if they originate on iPhone, it doesn't connect and doesn't tell anyone it failed to connect. Great feature Apple, I hope you get sued into the ground as a monopoly along with Alphabet (Google), Microsoft, Adobe, Oracle and others.

    • Then don’t buy a Google phone, and next time read the fine print.

    • Yup.. I have a Pixel3XL, and it also got the Android 12 upgrade, and I REFUSE to pay $600-$1000 for a damn cellphone. I paid $150 for this 128mb Pixel3XL and am on Tmobile's $25 Connect plan. In other words, I'm going to use this phone until it dies or I break it.

    • Yeah. It's super annoying. But at least Pixels have top tier support from LineageOS.

      Same has happened with my wife's Android One one (Nokia 6.1): "at least three years of security updates" meant "exactly three years of security updates."

      So Lineage it is, then.

      Those cell repair places could make a cottage industry of doing the initial Lineage setup, but people would never pay someone so they could get SECURITY updates. What TF do they need security for?

      • This is one of the best selling points of the Pixel -- an open bootloader. When the OS falls out of support, you load LineageOS on it, and keep going for an indefinite time after that (hopefully with a small donation their way on occasion to keep the project afloat).

        There are other devices that don't have unlockable bootloaders (IIRC and please correct me if wrong, anything Samsung sells in the US is this way, while Samsung's Exynos stuff sold in the EU is always unlockable since Europeans don't put up wit

    • by znrt ( 2424692 )

      I've got a Pixel 3 - and its pretty much the perfect device for me.

      any phone without security updates is just a time bomb.

      the good news is that any phone with security updates is just a slightly less volatile kind of time bomb.

      the bottom line is: never ever depend on your phone for anything important. yes, phones nowadays offer great convenience but it comes with a caveat you should accept: that you are already royally screwed whichever way you go, because there is no real competition.

      personally, i use an old blackberry with an outdated android version, but it has an actua

    • It's all about a regular income stream for Google.

      I doubt that. While I agree Google deserves criticism for this move, I don't think it's a nefarious forced-upgrade scheme. It fits in with that whole incompetence v. malice quote.

      Basically, Google does this shit with all their products. They're always focused on the next thing and they're horribly disorganized. They also tend to let algorithms and statistics make decisions for them, so if the numbers say most users only keeps their phone for 3 years, they'll make the stupid decision to drop support after th

    • Why can't you just run LineageOS?
    • by dgatwood ( 11270 )

      The 3 year support is purely about forcing users to pay (on average) $300-400 every year for a new device every 3 years.

      Except that in practice, if the device is sold for that entire 3-year period, it actually forces a 1.5-year replacement cycle, on average, depending on when you buy it.

      I'm a firm believer that these sorts of support policies should be based on the date of last sale, not the date of first sale. I'm also a firm believer that, because of the security risk inherent in having a bunch of devices in common use that aren't up-to-date with security updates, governments should mandate at least three years of support

    • Even the original Pixel phone still works fine, as hardware.
      4GB of RAM, a decent CPU, nice full-HD OLED display, good camera (but just the one).
      Newer and better hardware than the iPhone 6S/6S+ , which Apple still supports.

      It would still make a nice primary phone, except my battery is down under 50%, and Google has made it very hard to replace the battery without breaking the screen.
      So what use is it? I'm currently using for software testing. Maybe repurpose as a bike computer, thanks to the OLED display?

  • by DarkVader ( 121278 ) on Tuesday January 25, 2022 @07:08PM (#62207467)

    I wanted to like Android. I really did.

    But crap like this is part of why I just can't. My iPhone is over 6 years old, and can still run the current OS.

    • by narcc ( 412956 )

      Does it really need to run the latest OS though? It's not like you're missing out on anything new. As long as you're still getting security updates, I don't see any reason why you'd want to update.

      With Apple in particular, I seem to remember a lot of users complaining that updating the OS came with a noticeable performance hit.

      • Likely, it doesn't absolutely need to run the latest OS, but your line of questioning has to do with Apple's OS support lifecycle. They generally provide regular security fixes for the current OS version and two previous versions. Given that they release a new OS on a yearly schedule, the ability to run the current OS or one released in the past couple of years is somewhat of a barometer for receiving the latest security patches.

    • Same. I upgraded to a new iPhone this year because my 6-ish year old iPhone 6s was lagging pretty badly running the current versions of my apps. Shockingly, the 6s still runs the current factory supported iOS. How many 6 year old Android devices still run the latest Android release without resorting to hacks?

  • You could follow these people [bbc.com] and either ditch your electronic tether, or get just a phone.

  • by nicolaiplum ( 169077 ) on Tuesday January 25, 2022 @07:11PM (#62207475)

    The problem is not caused by Google.

    It's caused by Qualcomm's refusal to support their hardware for more than 3 years.

    From Ars Technica ( https://arstechnica.com/gadget... [arstechnica.com] ):

    let's do a quick recap of how Android makes it to your smartphone. First, Google releases builds of AOSP (the Android Open Source Project) to everyone. This doesn't run on a phone yet, though. First, your SoC (System on a Chip) manufacturer (usually Qualcomm) has to get hold of it and customize Android for a particular SoC, adding drivers and other hardware support. Then, that build goes to your phone manufacturer (Fairphone, in this case) which adds support for the rest of the hardware—things like cameras, the display, and any other accessories—along with built-in apps and any custom Android skin work that the company wants to do.

    If Qualcomm won't give Google a modern Android version with drivers (including proprietary binary code) for an older SoC, Google cannot (reliably) release modern Android for any phones based on an older SoC.

    This arrogant, obstructive attitude (to many other things as well as software updates) is a major motivator for large phone manufacturers to use SoC from Someone Who Is Not Qualcomm.

    • Re: (Score:2, Informative)

      by Anonymous Coward

      This is one also one of the reasons why the new Pixel 6, which runs a Google-designed SoC, comes with updates for no less than 5 years down the line.

    • by Anonymous Coward on Tuesday January 25, 2022 @07:20PM (#62207501)

      The problem is not caused by Google.

      It's caused by Qualcomm's refusal to support their hardware for more than 3 years.

      And your suggestion is that Google had no idea about this going in and when it was revealed to them they were powerless to do anything about it?

      Apple uses Qualcomm modems too so why don't they suffer from this problem?

    • by Anonymous Coward on Tuesday January 25, 2022 @07:27PM (#62207523)
      Stop making excuses for them. Google are the ones that negotiated the inadequate support contracts for the hardware they commissioned. Qualcomm are not responsible for anything beyond the timeframe they agreed with google. This was a failure on googles part.
    • nothing stops google from making an OS that can still work with older drivers. backwards compatibility is a thing

      also, google is big enough to do their own chips and prevent the qualcomm issue. or buy them out

    • This isn't about Qualcomm. All Google has to do is patch the OS that's already there for security issues. In theory you could still have vulnerable drivers but that can often be worked around in the kernel/userland anyway.
  • This shithouse attitude by google towards its ecosystem and Security is possibly the only thing that could make me consider Apple. The ironic joke is their own security team constantly lambasts and ridicules other companies for lax security policy and patching yet their own is perhaps the worst in the industry at the moment.
  • by Frobnicator ( 565869 ) on Tuesday January 25, 2022 @07:18PM (#62207495) Journal
    There's nothing new to the story, it has been the same for over a decade. The source code is always available, and for major phones developers on sites like XDA-developers share their updated firmware builds.
    • Installing an image from some random dude on the internet isn't my idea of keeping a phone updated for security
      • Installing an image from some random dude on the internet isn't my idea of keeping a phone updated for security

        Well, it's very much a 'pick your poison' sort of thing. I've been running ROMs on my phones since the WinMo 6.5 days, and I am hard pressed to think of a time when there was a ROM-specific security vulnerability which was disclosed. It certainly could have happened; I'm not saying it didn't, but it hasn't crossed my desk.

        A security vulnerability by intent doesn't really make much sense; XDA is a niche, and ROMs are pretty model specific. You'd have to either target a very specific handset (and hope there a

  • by ThumpBzztZoom ( 6976422 ) on Tuesday January 25, 2022 @07:18PM (#62207497)

    "Forced" my ass. They're not bricking it, just use the phone without security updates. You still have to do something stupid to have a problem. I've never once updated Android, and have never had a single problem, and I keep my phones until the battery starts screwing up, usually about 5 years. If you don't fall for scams to exploit it, and don't put random apps on it without researching them first, you'll pretty much never have a problem.

  • Overpriced? (Score:4, Insightful)

    by Bobberly ( 1677220 ) on Tuesday January 25, 2022 @07:22PM (#62207507)

    I've been buying smartphones in the $200-$300 range for quite some time. Can someone please tell me what a $1000+ phone does that a $250 Motorola Power can't? I can make calls, emails, run apps just fine. I get about 2.5-3 years out of them each time, making the annualized cost $100. I do this for my spouse too, but we only get about a year and a half since she's clumsy and breaks screens.

    I know people that go after the latest and greatest phones at work. The conversation always goes quiet when they boast about something and I comment that my phone can do that too. Is it really just larger screen size or higher resolution?

    • Can someone please tell me what a $1000+ phone does that a $250 Motorola Power can't?

      Way better camera.

  • by FriendlySolipsist ( 129062 ) on Tuesday January 25, 2022 @07:24PM (#62207515)

    You can keep an older handset such as the Google Pixel 3 running for a very long time using alternative firmware, such as LineageOS 18.1 (based on AOSP Android 11), which is fully supported.

    https://wiki.lineageos.org/devices/blueline/

    • Does VoLTE finally work under LineageOS? The last time I checked a few months ago, the situation with VoLTE was positively dire, and Lineage seemed to be almost deliberately oblivious to the fact that if they didn't do something, and do it FAST, LineageOS would become effectively unusable as a phone operating system in the US as of approximately now.

      • Re: (Score:3, Informative)

        by hazem ( 472289 )

        I have LineageOS on a Pixel4 and when I check the Phone Info, it says VoLTE is provisioned... "Voice Network Type = LTE". It seems to work just fine on T-Mobile.

        • Same here, with LineageOS on a Moto X4.

          • That's awesome news!

            It's frustrating how LineageOS's leadership has almost completely buried its head in the sand over the VoLTE crisis, even if only providing clarity about which phones have seemingly zero hope of ever having working VoLTE with LineageOS, vs those that seemingly have working VoLTE. Their official silence on the matter makes Google's "stony silence" seem downright chatty by comparison.

      • I have LineageOS (/e/OS) on my Android phone (Galaxy S9) and it has supported VoLTE for as long as I've had the phone, around a year now. Your information is out of date.
  • "Have to" (Score:5, Interesting)

    by markdavis ( 642305 ) on Tuesday January 25, 2022 @07:31PM (#62207531)

    >"But I have to get rid of it because Google has stopped supporting all Pixel 3s. Despite being just three years old, no Pixel 3 will ever receive another official security update. Installing security updates is the one basic thing everyone needs to do for their own digital security."

    No, you don't "have" to get rid of it.

    * Apps will still update.
    * A large part of the system, like all Google Services, etc, are updated through the app store now.
    * You can turn off things that are not needed to reduce footprint.
    * You can install Lineage or some other Android that is being fully updated.

    None of the above are perfect, and I agree it would be better if there was longer FULL support for all Android phones. But to pretend that the moment the base "security updates" are no longer available bricks the phone or makes it some huge security risk is a little unrealistic as a generalization.

  • This has been a problem with Android for as long as Android has existed. In 2015, my colleague Lorenzo Franceschi-Bicchierai wrote a farewell to Android because of its terrible software support and spotty upgrade rollouts.

    Huh? Are we talking about Android-based phones from companies like Samsung, because I've never had patchy rollouts for a Google Pixel or Google Nexus!

  • At the point where a security problem is found in such a device and there's a refusal to make a fix available, it would be interesting to see how the consumer protection laws of various countries handled a "I bought this X time ago and it's already broken and they refuse to make it fixable" complaint.
  • There are a lot of results, including this authoritative list: https://killedbygoogle.com/ [killedbygoogle.com]

  • Google's security posture seems really shady if they'll let you keep on using gpay on a phone months to years out of security updates, but will block your ability to use gpay if you unlock it and install a modern secure OS like Lineage.

  • I tried recently to activate my spare Galaxy S7 on the Verizon network. They told me that I can't do that. It's not supported.

    OTOH, I can take an activated SIM (a sim activated on my account in another, newer phone), and move it to the S7 -- however, they will not activate the S6, S7, or S8 phones on the Verizon network.

    Why? I dunno. You think you got Pixel 3 issues? I bet Verizon won't activate that, too. The S7 works great. In fact, it worked great in Brazil, and partly because of this I just gave it to a

  • Install Lineage
  • Installing security updates is the one basic thing everyone needs to do for their own digital security.

    We've been trained to believe this, because it's certainly true on Microsoft Windows.
    But a smartphone isn't the same thing as a PC. Just what threat model are you using?
    On Windows, malware can get you through an email or a web page.
    On Android, you have to install it from the Play Store.
    A typical PC has many thousands of applications. A heavily-loaded smartphone has probably less than a couple hundred.
    And think of what Google takes away with each "upgrade". I might never move on from Pie, because in later ve

    • On Windows, malware can get you through an email or a web page.
      On Android, you have to install it from the Play Store.

      This is a falsehood. Whoever told it to you, don't trust them anymore, because they gave you bad information.

      See for example: https://resources.infosecinsti... [infosecinstitute.com]

  • The whole article seems to be based on the idea that since Google doesn't support the Pixel 3 anymore then there is no way to run the phone and still get security updates and still run Android. But this is clearly not the case. Other flavours of Android, apart from the one which shipped with the phone, are still supported and run on the Pixel 3. LineageOS and /e/OS, for example, still run on the Pixel 3 and will likely continue to do so for years: https://doc.e.foundation/devic... [doc.e.foundation] Switching to another pla
  • I just got a security update yesterday and I am on Android 11(LineageOS 18.1 microG) . So I have no idea what this person is talking about unless they just want to justify a new phone. If you have the energy to get a stupid complaint on Slashdot front page, then you can install ligeageos too.
  • I bought a Nexus specifically because it was vanilla Android. It long ago stopped receiving updates, but overall has been a great experience, with the OS working exactly how it should,, having a dearth of bloatware, and integrating with Google's cloud. But while Android are terrible with support, Apple intentionally cripples their phones after a while, but at least you're secure for longer.

    Unfortunately, the phone (and OS) I loved most was a Windows phone. It had great support and a brilliant interface.

    I th

  • In response to an email asking Google why it stopped supporting the Pixel 3, a Googles spokesperson said, "We find that three years of security and OS updates still provides users with a great experience for their device."

    Next year they may find that two years of security and OS updates still provides users with a great experience.

    And then they may find that one year still provides users with a great experience.

    This is a non-sequitur response - it literally does not respond to the question that was asked at all. (If you think it does you have been listening to press flacks for way too long.)

  • His phone is still usable, he is not being forced to replace it.

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