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Iphone Displays Apple Technology

Apple's New iPhones Will Warn You If They Can't Verify a Replaced Screen (theverge.com) 36

According to a newly published support document, Apple says the new iPhone 11, 11 Pro, and 11 Pro Max will present customers with a warning if the devices are unable to verify a genuine display after a screen repair job. "If you need to replace your iPhone display, it's important for certified technicians who use genuine Apple display parts to repair it," the page reads. "Replacements not performed by Apple, authorized service providers, or certified technicians might not follow proper safety and repair procedures and could result in improper function or issues with display quality or safety." The Verge reports: Apple goes over a laundry list of problems that could arise if your display is swapped the wrong way or with a non-genuine part, such as multi-touch problems, issues with screen color accuracy and brightness, or True Tone failing to work properly. "Additionally, repairs that don't properly replace screws or cowlings might leave behind loose parts that could damage the battery, cause overheating, or result in injury." The company isn't afraid of nagging customers about this, either. Apple says that a notification will appear on the affected iPhone's lock screen for 4 days after a problem is first detected, then it'll move to the main settings menu for 15 more days. After all that, it gets pushed away to Settings -> General -> About. According to Apple, this new measure only applies to its brand new iPhones and not previous models. Even if it can't be verified as genuine, the display isn't prevented from functioning normally by iOS.
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Apple's New iPhones Will Warn You If They Can't Verify a Replaced Screen

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  • So basically the phone will explode if we don't give Apple some of that repair money? Sounds legit.

    • by c-A-d ( 77980 )

      s/repair money/buy a new phone money/

      There. Fixed.

    • If a screw or a part of a screw (they are easy to break), or another small part were left behind in the case and then it was all pressed back together and reassembled, it's not out of the question that the loose part could puncture the battery, causing the phone to go Samsung Galaxy Note 7

  • Foot poking around, looking for the line.

    Apple won't actually disable your phone

    HP tried that with ink.

    • by guruevi ( 827432 )

      I think pretty much every inkjet and even laser printers does it. I've seen it happen in HP, Oki, Epson, Xerox, Canon and a host of others, I think it was my Canon about 10 years ago would visibly increase the ink usage if it wasn't genuine, resulting in wet and smudged paper with ink disappearing rather quickly.

      • by dwywit ( 1109409 )

        Of course, it couldn't possibly be that the non-genuine ink was crap.

        I don't like paying stupid prices for genuine ink, either - but the only non-genuine inks I've tried either exhibit the symptom you described, or the colours fade inside 6 months. I had to re-print a bunch of photos using genuine ink.

        • Of course it couldn't possibly be an OEM 'helping' a customer decide to only buy first party consumables by sabotaging operation.

          Gee, this is fun!
          From one account at arms length we can't tell which is true, nor rule out both happening.
  • by LynnwoodRooster ( 966895 ) on Monday September 30, 2019 @07:38PM (#59254736) Journal
    Every time you turn the screen on?
    • So if you set the date to year 2000
      Repair the device
      Then boot/set date back to 2019, msg is gone?

    • I remember hearing the specifics, but I don't remember exactly what the timeframes were. What I do remember is that it'll be a persistent push notification for a short while after it's detected (scale of couple of days to a week or two), then it'll be moved into the settings app as a warning for I think a few months, then it'll eventually get moved to general --> about inside of settings.
    • No. The warning is present if you go to Settings > General > About, as shown in the screenshot. It's not a pushed notification or anything. If you buy a secondhand phone it'd be nice to know if it was repaired with non-original parts. That's simply what's happening here. You can go into the settings and see if the screen may not be OEM.
  • You'll probably see them back again for a new one eventually.

    That is, unless you tried to nickel and dime them to death.

  • by quenda ( 644621 ) on Monday September 30, 2019 @08:04PM (#59254788)

    An aftermarket iphone 8+ display assembly is around $40 delivered. (Aus prices)
    Apple will not sell, but charges an extortionate $280 for the repair. Even the car companies could not bring themselves to such thievery.

    And I remember when you could drop a phone from a moving car, and it still worked, despite a few scratches - thanks Nokia.
    Then, guess who started the trend for glass displays? And no protective raised bezel, because "thinness" mattered more than reliability, durability or battery life.

    • You underestimate car dealerships. $400 to install a $20 part that requires less than 30 minutes of labor. Where do you think Apple got the idea as they are now transitioning to a service company. :)

      • Apple takes it a step further by pretty much locking out 3rd party not apple tax paying repairs. John deere has taken the scheme to hear in their tractors as well.
    • by AmiMoJo ( 196126 )

      Actually one thing in the iPhone's favour - the bezels are huge. It looks like a 2015 phone. So you can get a nice thick and extremely cheap rubber case for it that gives you big ridges around the edge.

      My wife had a "wallet" case for hers, with a magnetic clasp. Full 360 protection.

    • If you didn’t have a glass display, it would constantly be scratched, which didn’t matter so much when the displays were looking-rez with chunky pixels and 2 tones.

      • by quenda ( 644621 )

        I never had a problem with plastic smartphone screens, but if you are the sort of person to stick the phone in a pocket with keys and coins, there were screen protectors you could change every so often.

            But there is no doubt that the glossy glass bonded displays look prettier on a portable device.

        • by green1 ( 322787 )

          But there is no doubt that the glossy glass bonded displays look prettier on a portable device.

          Only on the display stand in the store. Once you try to use them in sunlight, or have touched them with your fingers, it's very hard to see anything. The old matte plastic displays were better in every way. But honestly it's not even the screens that bug me. It's the back of the phone. What complete moron decided THAT should be glass???? Plastic is the right material, and not smooth plastic, something with grip. Phones have nearly doubled in thickness recently, not the phones themselves, but the fact that

  • ...just to buy a new phone

    • by rossz ( 67331 )

      That's the entire point. Apple's idea of customer service is to sell you a new device. That's why the fuse on their motherboards is soldered on. If that fuse blows, they don't replace it. They insist you need a new main board. Between the cost of the part and the service charge, you might as well buy a new computer. An independent repair shop will replace that fuse for $50.

  • by scdeimos ( 632778 ) on Monday September 30, 2019 @08:24PM (#59254834)
    If the non-genuine display doesn't work then how's it going to display your new-fangled message? All the other reasons are marketing B.S.
  • Right now I have an iPad I refuse to login to iCloud (mostly for workflow and taking photos) and it nags me once a day to login to iCloud and authenticate. I wish it would stop after 15 days. Geez.

  • ""Replacements not performed by Apple, authorized service providers, or certified technicians might not follow proper safety and repair procedures and could result in improper function or issues with display quality or safety."" Should really read ""Replacements not performed by Apple, authorized service providers, or certified technicians Have not paid the apple tax or paid the insanely high mark ups for parts that likely are same ones just not with out DRM features to lock you out."
    • Part of what Apple is selling with an iPhone is security. Start replacing parts with non-Apple parts, and you're compromising the security Apple offers.
  • I did a screen repair on an IPhone 7. I think it was like $30 bucks or something for the new unit.

    It was a pain in the ass, having never done it before. Every tiny component must be meticulously removed from the old screen and transferred to the new one.

    I swear to God i made certain NOT to over tighten any of the screws. I gingerly snugged them in, BOOM success. New screen fully functional.

    After a day the top right corner was slightly dimmed , which pissed me off.

    After less than 2 weeks it began splinte

  • I'll take a Louis Rossman screen over anything official from Apple any day. Of course I don't own an iPhone, because I'm not insane, so I won't have to worry about this.
  • It could endanger Apple's bottom line.

    It's also the only real one on the list.

  • by ledow ( 319597 ) on Tuesday October 01, 2019 @02:23AM (#59255624) Homepage

    You buy into Apple's ecosystem, you stay in it.

    I can't fathom why you'd want to buy a device that nags you or is this controlling, but if that's what you want, feel free.

    One of the things I do when I buy a new device is not only look at the purchase price (which generally rules Apple out from the start) and how much control I have over it (ditto) but the cost of simple repairs.

    That I've never broken or even cracked a phone screen in my entire life also tells me one thing - Apple screens are crap to start with, mainly because they don't put any rubber layer around the screen to protect it from small dents.

    (* Yes... I have managed thousands of Apple devices. I have sent them for repair. They broke more, cost more and were harder to repair for every model from iPad 2 up to the latest iPhone. I hate them, personally, but I also have a complete list of repairs performed and they are universally more liable to damage and cost more to repair when they are damaged, and that was with cheap independent repair.

    One of the best things we ever did - ditch hundreds of iPads that broke constantly with Acer Chromebook Tabs. That have a thing ring of rubber around the screen between the glass and the metal casing. Automatically means that we've had way less screen damages from corner-drops. Don't even get me started on iPad power buttons being punched in, home buttons rendered useless, or iPhones with cracked screens.

    I have a running joke - I ask every new user at my workplace what phone they have as part of their induction, to load the settings / email etc. on it. If they have Apple, I ask "Broken screen?". Even the ones who say no generally actually mean "It's cracked, but it's not actually broken because I've put a bit of tape over the crack". When I do the same with *any other model* I get 1/8th to 1/10th of the replies in the affirmative.

    Seriously people - you buy Apple, you're on your own. That's it. Go utilise that "AppleCare" that you're paying through the nose for (except most people I know who try to get their device repaired never manage to at an Apple shop... either nobody pays for that, or it doesn't cover half what they think it does).

    Was the same with the iMacs we had, the iPads, the iPhones, everything. Repairs are costly, require specialist parts and equipment, and are generally worse quality than their original screens etc. which are generally far poorer at surviving daily life anyway.

    Buy into their ecosystem, you stay in it. Don't ask me for help.

    • iPhone screens break at roughly the same rate as screens from other manufacturers, and they charge about the same as other manufacturers for repairs.

      A Samsung Galaxy S10 costs $249 to have the screen replaced, compared to $199 for the iPhone 11 and $279 for the iPhone 11 Pro.

  • These clowns put a lot of money into R&D that prevents repairs. the kind of R&D that is not value-added to the end user at all.
    • But i get it! Many users aren't aware that when they edit the photos on non original screens may get a (huge) surprise! By this very reason i only replace an iphone screen if customer, after some explanation, accepts that it won't get proper color (photo bloggers, photographers, etc) Off topic but: Should they do more r&d onto this SecureROM than to create more stress to people. Also, this new bug may at some point allow to remove the nags. ++also also, Cannot bruteforce the key? efff it! dump the mem
  • I couldn't fit the "appointment" in with my schedule so decided to wait. Now I'm wondering if it's a good idea or not.
  • For good security reasons, mobile devices are increasingly establishing cryptographically-secured links between components, which requires that the components be authenticated to one another. These trust relationships are easy to set up in the factory, and with some difficulty can be maintained by authorized repair centers, but are impossible to maintain when other parties swap out components.

    As an example, the Google Pixel 3 -- and any other Android device implementing the StrongBox hardware-backed keys

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