Samsung Will Credit You $100 If You Exchange Your Note 7 For Another Samsung Phone (mashable.com) 123
In an effort to presumably stop customers from jumping ship to the iPhone 7 or other non-Samsung device, Samsung is offering up to $100 in credit to every customer who exchanges their Note 7 for another Samsung smartphone. Mashable reports: The company said so in its updated Note 7 recall page which plainly states that the recall has now been expanded to "all Galaxy Note 7 devices," and asks consumers with a Note 7 to power it down and return it to the place of purchase. Bear in mind that the new offer, which goes live on Oct. 13 at 3 p.m. ET, is only for U.S. customers, as users in other parts of the world have different recall programs in place. Furthermore, if you've already exchanged your Note 7 for another Samsung smartphone, you "will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received." Even if you exchange your Note 7 for another brand or ask for a refund, you will still receive a $25 bill credit from select carriers and retailers -- again, less any incentive credits you've already received. "As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note 7 for another Samsung smartphone, less any incentive credits already received," Samsung wrote.
Great. (Score:2, Funny)
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Come on, this is really hot deal.
Mod parent "Flamebait"!
Can I still buy a Note7? (Score:3)
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You have a verb without a subject.
Re:Can I still buy a Note7? (Score:4, Funny)
Can I still buy a Note7?
long profit() {
}
The real question... (Score:1)
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I have to happen to have a fondness for Sony, and it goes way back. Terrific Service Manuals back in the seventies.
Sony bought Minolta, and when the Sensors of the Minolta A1s and A2s Digital Cameras started blowing up shortly afterwards, Sony took on the responsibility. (They were Sony sensors...) My A2 went poof two years after I bought it and one year out of warranty, and Sony, after my forwarding the receipt, gave me the _full_ purchase price back. I bought a Pentax 100d instead of a Sony as they prefer
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I have a smart phone and it has nothing to do with owning a telephone. Personally, I rarely actually use the phone features. Even text is pretty minimal. What I do use it for however is a pocket computer. It's great being able to look up things such as bus times. My city has real time location data on all the buses. So I never have to stand out in the cold if it's late, or miss one if it's going to be a few minutes early. Looking up maps can also be quite useful. I always have a camera on me, in case I fi
Re:Can I still buy a Note7? (Score:5, Informative)
Dude. They are refunding you for the device... and giving you a $100 credit.
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Re:Can I still buy a Note7? (Score:4, Informative)
You have it wrong. You get a full refund whether or not you buy a new Samsung phone. If you buy a new Samsung phone, you also get the $100 credit.
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OK. Back in your meds and then read the article again.
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Re:Is this a deal? (Score:5, Informative)
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I think you're misunderstanding this. You already get a full refund no matter what you do, but if you get a different Samsung device, Samsung will give you $100 (well actually $75 since they were already offering $25 previously) credit. It's a smart move because as much as $100 costs for the ~2 million Note 7 customers out there, they stand to lose a lot more if people start avoiding their brand due to this. Doing right by your customers is an important part of retaining them.
I can understand making one fuck-up, doesn't matter if you're NASA occasionally a bug slips by. But when the problem is known and they can't even fix it right so the replacements start catching fire I'm thinking burn me once shame on you, burn me twice shame on me. They obviously have some really bad QA problems to work out and I wouldn't buy another even if they offered me $100 off. It wouldn't be a permanent shitlist or anything, but I'd rather someone else be the guinea pig. If I was in the market for a
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This really doesn't seem like a QA problem to me (a professional QA) , it seems more like a pushy boss problem.
If it were a QA failure you could expect other related defects as they tend to cluster , this is because very few functions are totally isolated so if you have defect in a function its likely to effect others. In this instance i would expect lots of charge failures or rapidly depleting batteries in devices that had less serious variants of this defect.
Where you have a single component over specced
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and I wouldn't buy another even if they offered me $100 of
Given they have 3 other flagship devices which have shown zero problems even though they are also freshly released and go through the same QA process, and the fact that they have shipped 243million devices this year of which less than 1% encompassing a single identifiable model had an issue, how did you reach your conclusion?
Comment removed (Score:4, Insightful)
Re: Is this a deal? (Score:2)
Reading comprehension would go a long way for you.
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Re: Is this a deal? (Score:1)
Seems Fair (Score:2)
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I thought there was one?
Not that it matters, I traded my POS G4 in for $300 towards my Note 7, and after the song and dance I now have a 256GB uSD card, a Gear VR, a $100 bill credit in addition to the $300 trade in ($400 in total credit), and I just ordered a S7E for $150. If I cancelled my service tomorrow after getting my S7E, I'd pay a $350 ETF. IOW, have the uSD card, Gear VRm and S7E for $100 free and clear. I'd rather have a Note 7 (that doesn't have the flaw), but I'm not exactly feeling "taken adv
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I would take that if I had a Note 7 to exchange. I haven't heard of any fiery Galaxy S7 Edges for example.
Well, since it was Samsung that expanded the Recall, I would suggest that they might know a little something (else) they haven't exactly made public...
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And pray tell what evidence do you have that Samsung are hiding something, other than an insinuation and a lofty "I suggest..."?
Please don't try to insult our intelligence like that. You just make yourself look very partisan and very stupid.
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And pray tell what evidence do you have that Samsung are hiding something, other than an insinuation and a lofty "I suggest..."?
Please don't try to insult our intelligence like that. You just make yourself look very partisan and very stupid.
Actually, I freely admit that I don't know for a fact that they know more than they are letting-on. But this news story [ibtimes.co.uk] certainly suggests something somewhat provocative in that regard... That's what I was thinking-of when I wrote that post.
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Fuck off, Apple troll.
So, pray tell how that is supposed to be a factual rebuttal to my post?
Many other usages (Score:3)
Samsung should buy SpaceX (Score:2)
They are completely missing the boat. (Score:5, Insightful)
They are passing up an amazing opportunity. They will never have this much publicity about a product again.
Here is what they should do:
Put ads everywhere offering a full and formal apology. And, in the same ad, stating that they are going to focus entirely on battery development to produce the safest, cleanest, longest-lasting and most quickly rechargeable batteries ever made. To do so, they will include links like Google did asking for the world's smartest and brightest engineers to join their quest and share their progress with the world.
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they pretty much already did that.
first they did a recall, tried to fix it and when that didn't work they just axed the whole product and recalled and refunded(with extra) everyone.
I think they messed up soc placement in regards of the thin, large, battery, since they are unable to fix it without making a new product.
Bullshit. This is a LOT more than just unfortunate SoC placement. If that were the case (no pun), preliminary testing would have uncovered the flaw and they would have rev-ed the PCB layout to move the SoC around to a better place.
Unless you are suggesting (as I am) that Samsung just yanks any POS that will boot straight offa the R&D lab-bench and submits it for standards-testing and rollout...
The recent figure of what was it, 53 models in one year, comes to mind. How much attention to detail do you
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Did Tim promise you a reach-around for posting that?
Nope. Just simple, common-sense logic and some knowledge of embedded systems design from my nearly 40 years of work experience in that field, Hater.
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Fuck off, dirty Apple troll.
Following me around, eh? That's the third nearly identical post by an AC against me in a very short period of time. Methinks it's the same COWARD.
A lot of people would find such obsessive behavior a sign of mental illness, ya know...
Login and face the same Karmic Justice as I do, or FUCK OFF AND DIE, COWARD!!!
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like a welfare-mother treats her children: If Child Protection takes one of my kids, I can always make another... (And yes, that is actually a good analogy).
What a horrible person you are.
Actually not. I used to belong to a family-rights organization, and that's basically a direct quote. THAT'S the horrible person; not me.
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your comments just keep getting dumber and dumber , please stop
You can stop reading, you know...
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Just git, loser.
That's what I like about Slashdot: Intelligent, fact-based discourse.
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53 models in one year? What are you talking about? There are 5 Samsung smartphones.
You're right. I stand corrected. It wasn't 53 new models in one year. IT WAS FIFTY-SIX!!! [extremetech.com]And that was a short two years ago; so you'd better have that brain checked for early onset dementia.
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Bad marketing is good marketing if you spend a fortune on marketing to counteract the marketing?
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Are there strings attached? (Score:2)
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No. You already did that with the TOS you agreed to when you bought the thing in the first place.
Re:Are there strings attached? (Score:4, Funny)
No, but since they've completely refunded your money and all carrier fees and taxes are being dropped, you're going to have a hard time arguing in court that you suffered anything more than the (minor) inconvenience of having to send the phone back in a pre-paid, no cost box they send to you, or turning it in at your place of purchase. I'm not sure you can get pain and suffering compensation because you got butt hurt over Apple fanboi comments on your Facebook feed.
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I'm not sure you can get pain and suffering compensation because you got butt hurt over Apple fanboi comments on your Facebook feed.
That's easy to fix: immediately defriend and blacklist anyone like that. Anyone that obnoxious and annoying (like "macs4all" on here) is not your friend, and doesn't deserve any of your time or attention.
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no, which is why you should keep your phone and sue them for eleventy billion dollars for making you so scared you stayed up all night
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It should. But since this is America someone's feelings got hurt so we must sue!
Searching for the right non-auto metaphor (Score:2)
"In view of the infestation of intestinal parasites you received last month from our Egg-o-licious Breakfast Special, we are delighted to offer you 20% off on your next Egg-o-licious Breakfast Special.
"In view of your lengthy and continuing treatment, we are prepared to extend this exceptional opportunity beyond the usual 90 days. You may also pass it along to an heir, if you wish."
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More like, we found out that 100 people out of 5 million who ate our Egg-o-licious toaster pastry got sick. If you still have a box of them on your pantryshelf, we're going to send you a prepaid mailing label so you can send it back. And we're going to give you all of your money back. And the tax you paid. And give you $25 for the inconvenience. And, if you'd like to try our Sausage-o-licious or Pancake-o-licious toaster pastries, we'll give you an extra $75 off.
I mean, it's not a free lifetime supply ofSau
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More like, we found out that 100 people out of 5 million who ate our Egg-o-licious toaster pastry got sick.
But they're recalling Sausage-o-licious and Pancake-o-licious, too. And I never liked the Egg-and-Spam-o-licious, because I just don't like Spam.
So now what?
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Hasn't your touchscreen quit working yet?
Well, in any case go away.
Nice, factual rebuttal there, bub.
And no, it hasn't. In fact, Even though my screen is severely shattered from a 5 foot fall face down to a hard floor, to the point of being completely separated from the case, and with internal components exposed where parts of the glass have broken away leaving about a 1/2Inch square HOLE (for almost two years now!), the digitizer, display, and everything else works perfectly, so I haven't bothered to fix it.
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Perhaps you're unaware that in the Nung language of the Tibeto-Burman tribes, "O-Licious" means "Hungry little brother who eats your guts and crawls out your ears after you die".
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"In view of the infestation of intestinal parasites you received last month from our Egg-o-licious Breakfast Special, we are delighted to offer you 20% off on your next Egg-o-licious Breakfast Special.
"In view of your lengthy and continuing treatment, we are prepared to extend this exceptional opportunity beyond the usual 90 days. You may also pass it along to an heir, if you wish."
Egg-zactly!
One HUNDRED Dollars?! (Score:3, Funny)
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If you were burnt by the phone, Samsung will obviously pay more (if you negotiate through a lawyer). You can be pretty sure it will pay for more than a bandaid. This is for unburnt users, that want to upgrade their phone. Verizon waves your contract, and allows you renew your contract with a $25 credit (along with a $100 samsung credit, if you move to a samsung device). I think it is quite reasonable, even if wouldnt cover your burn ward fees, unrelated to samsung phones.
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You were burnt?
Yeah thought not, I think they can afford to lose the 100 customers who were actually burnt by their devices
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Samsung should talk to Amazon about buying... (Score:2)
Uhh.... (Score:1)
Make it £15M (standard health insurance when traveling) and you've got a deal.
Seems to be a good market decision to me (Score:1)
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Motorola is owned by Lenovo.
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Motorola is owned by Lenovo.
I don't know that they are doing so well, and Motorola sounds like an easy thing for them to divest themselves of when it becomes (even more) of a money-sink.
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What a great bunch of options!
Sounds like, by your own logic, there is only one that doesn't end up with you owning a phone that is either:
Likely to be orphaned by a company going belly-up (Motorola, Blackberry).
Likely to be orphaned by a company with the attention-span of a goldfish (Google).
Likely to blow your dick off (your words) (Samsung).
Likely to be a serious compromise by a company that specializes mostly in "free" phones (LG).
Hmmm. By your own logic, who does that leave? And what is the only thing you can come up against
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You somehow managed to forget, "Certain to be told exactly how you may or may not use their device (Apple)".
You're welcome!
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Just get out of this thread with your off topic Apple preaching.
We all know how much you love Apple. It doesn't pertain to this discussion. Go away.
Awwww. Poor widdle AC can dish it out but you can't take it; ESPECIALLY when PROVEN WRONG, eh?
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Eat shit, Apple troll.
Can't stand it when one of your favorite Hater memes is demonstrably proven completely false, can you?
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I don't have this problem, and I'm very, very happy with my phone selection. I have a Samsung Galaxy S5. It's waterproof, it has an easily-removable battery, it has an SDcard slot, it has a gorgeous AMOLED screen, it's still getting updates, and on top of that it's super cheap since you can get them on Ebay now for $150-200 (brand-new ones are selling for just over $200 last time I checked). I'm really not sure why I'd want something newer and fancier, at least for the foreseeable future. Why should I c
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They are giving the credit on top of the full refund.
Re:Full refund plus the oops we're sorry $100 (Score:2)
You get a full refund, plus a refund of all the service charges and tax, plus a $25 credit with your carrier (if you bought it from a carrier). The $100 - $75 net, really, as you don't get the $25 we're sorry credit plus the $100, is if you want to get a new Samsung.
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There shouldn't be coercion involved to get you to buy another of their devices.
They are just scared to death that people will "defect" to the iPhone. Because if they do, they will never look back.
Face it. Samsung is already the top-end of the Android world. So if people decide on another Android device this time around, like Huawei, they'll likely be back to Samsung when they realize that the other brand is shit.
But if most people switch from Samsung to Apple, they will never buy another Android phone again.
That's not trolling or flamebait (although I am SURE it will be modded a
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apple is an embarrassment to the tech industry; all the "FACTS" in the world wont make apple the kind of company some people want to support. . And thats a real fact.
Thing is, my FACTS Don't need to be enclosed in quotation marks. But yours do.
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lol, you are a real hypocrite
I don't think that word means what you think it means.
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Leave the thread, preacher man. You have nothing relevant to add. Go fling shit out of your cage in another thread.
Leave the thread, preacher man. You have nothing relevant to add. Go fling shit out of your cage in another thread.
So sez the COWARD. Log in and fight Like a man, COWARD, or SHUT. THE. FUCK. UP.