Facebook Blamed For Driving Up Cellphone Bills, But It's Not Alone 131
colinneagle writes "Consumer site MoneySavingExpert.com reported today that it has seen "many complaints" from users who believe a recent increase in data-related charges on their cellphone bills are the result of Facebook's auto-play feature. The default setting for the auto-play feature launches and continues to play videos silently until the user either scrolls past it or clicks on it; if the user does the latter, the video then goes full-screen and activates audio. The silent auto-play occurs regardless of whether users are connected to Wi-Fi, LTE, or 3G.
However, it's likely that Facebook isn't entirely to blame for this kind of trend, but rather, with the debut of its auto-play feature, threw gas on an already growing fire of video-sharing services. Auto-play for video is a default setting on Instagram's app, although the company refers to it as "preload." Instagram only introduced video last summer, after the Vine app, a Twitter-backed app that auto-plays and loops six-second videos, started to see significant growth.
However, it's likely that Facebook isn't entirely to blame for this kind of trend, but rather, with the debut of its auto-play feature, threw gas on an already growing fire of video-sharing services. Auto-play for video is a default setting on Instagram's app, although the company refers to it as "preload." Instagram only introduced video last summer, after the Vine app, a Twitter-backed app that auto-plays and loops six-second videos, started to see significant growth.
Stupid design, appalling (Score:5, Insightful)
Security whining about Facebook aside, there's a plethora of countries where your 3g/4g data limit per month is quite low. I've just come off a 600mb per month plan to 1gb. I only use about 300mb per month but I have on holiday gone up to about 800+mb in a month.
The cost however, when you exceed your limit is _insane_ auto playing videos which you can't damn well stop is idiocy. They should have either a wifi only option or a play button. (I had the same issue with vice videos in twitter for a while too)
Too many companies continue to take their product, fiddle / fuck with it for the sake of change (keeping UI designers in a job I suspect) and then antagonise their users. Google maps is a prime example, the new google maps is AWFUL compared to the existing one, lacking several key features. Please, stop fiddling and changing things.
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There is, but it's to coarse grained. For example, I'd be happy for an IM application to use mobile data, because it's likely to be very low traffic. I'd like my web browser to use mobile data sometimes: when I'm away from WiFi and need to look something up urgently. I want everything else to be restricted to WiFi. I want these settings to vary slightly between when I'm at home and when I'm roaming, as data charges can vary by a couple of orders of magnitude.
Android actually does provide an interface
Re: Stupid design, appalling (Score:5, Interesting)
Welcome to the world of rooted Android phones. With AfWall+ you can set on a per-application basis wether it can dial out on mobile data, roaming mobile data, WiFi (split into general WiFi and LAN if you want to enable this), and allow VPN connections only if you want. Each option's availability can be selected so if you don't do anything with VPN's you wdon't have to select it.
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There is, but it's to coarse grained.
He was talking about Facebook itself. The Android app under settings allows you to turn auto-play videos Off, On, or Wifi-Only.
Also I'm not sure about your phone but with mine I can disable data over cellular in the swipe down settings. It's literally a swipe and a single click, so if you really want to restrict everything and then only use it as required that would be the easy way to do it system wide and is about as complicated as turning on screen rotation.
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Also I'm not sure about your phone but with mine I can disable data over cellular in the swipe down settings. It's literally a swipe and a single click, so if you really want to restrict everything and then only use it as required that would be the easy way to do it system wide and is about as complicated as turning on screen rotation.
You didn't read my post, did you? You can turn it off globally, but it's really hard to then turn it on for a subset of applications. You have to individually disable each one's access (and they all default to 'on', so you have to remember to do it again after installing each new app). If I turn on mobile data somewhere expensive to look something up urgently (or, for example, to get an updated boarding pass for a flight) then suddenly a dozen applications will say 'whee, Internet! Let's download a load
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You can turn off background sync to stop the dozens of apps kicking in (though I believe it's an honor system thing).
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I read your post. I just wasn't sure what the Android wide complaint was about an article and thread that specifically talks about a the Facebook app.
If you want fine grained control over the system, root it and install a firewall. It's perfectly legitimate and there are several phones on the market that even have an endorsed method of rooting, although there are plenty which don't.
What you're after is a program like DroidWall which allows each app to individually access to cellular data, wifi data, both or
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In some ways, I wish more sites would do stuff like that. It would stop my mobile ISP from "helping me save bandwidth" by intercepting all the images on sites I visit and compressing them so horribly that they are often useless. I didn't ask them to do that, I don't get anywhere near my bandwidth allowance, and they aren't providing the service I pay for.
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Re:Stupid design, appalling (Score:5, Insightful)
In general auto-playing video is awful. I particularly hate it on news sites. For me it was the biggest reason for noscript.
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For me it was the biggest reason for noscript.
Flashblock, surely?
Makes me think: is auto-playing HTML5 video a possibility? If so, can this easily be disabled in browsers' settings?
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Flashblock, surely?
Makes me think: is auto-playing HTML5 video a possibility? If so, can this easily be disabled in browsers' settings?
Flashblock will block HTML5 videos too.
Re:Stupid design, appalling (Score:4, Informative)
Makes me think: is auto-playing HTML5 video a possibility?
Yes, there's a standard way to specify autoplay for HTML5 videos. However, not all browsers will respect it. For example, Safari on iOS won't play unless the user specifically starts the video, and this was a deliberate decision on Apple's part.
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Probably would have made sense to have started there but I started with noscript instead. I got it to stop audio and videos on websites and now it is on just about everywhere.
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Now if only Google offered the option to turn off autoplay videos on YouTube. (Embeds don't auto-play, but direct links to YouTube.com do).. It's fine on Firefox (NoScript/etc) but not on Chrome short of blocking YouTube itself.
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How low for how much?
I'm just curious because the Europeans always yammer about how much better it is there.
Re:Stupid design, appalling (Score:4, Informative)
They should have either a wifi only option or a play button
There actually are options for wifi-only or to disable auto-play entirely but yes, one of these should be the default.
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This deserves to be seen more, but when the Facebook app launched, it did have the option to switch to auto-play videos on wifi only. But you couldn't disable it on wifi.
The problem for me is that I have a mobile Internet hotspot which means that as far as Facebook cared, it was wifi which meant it could use all the data it wanted.
Thankfully there is now an option to turn off autoplaying videos on both the website and the apps (along with a wifi only option for the apps, but not the website). Of course Face
Intentionally bad design, still appalling (Score:5, Insightful)
Too many companies continue to take their product, fiddle / fuck with it for the sake of change (keeping UI designers in a job I suspect) and then antagonise their users. Google maps is a prime example, the new google maps is AWFUL compared to the existing one, lacking several key features. Please, stop fiddling and changing things.
In this case, I believe that it was a deliberate change forced on their users because it will directly benefit Facebook. Auto-play artificially increases the click-thru rate (or whatever method they are using to measure user interaction with ads these days). Facebook can then show these inflated numbers to advertisers to justify their premium rates.
"Hey, you pay more to place video ads on Facebook but its worth it because most (all) of the viewers will see it/click on it!"
This again drives home that to Facebook, we are not its customers, we are it's product.
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Too many companies continue to take their product, fiddle / fuck with it for the sake of change (keeping UI designers in a job I suspect) and then antagonise their users. Google maps is a prime example, the new google maps is AWFUL compared to the existing one, lacking several key features. Please, stop fiddling and changing things.
In this case, I believe that it was a deliberate change forced on their users because it will directly benefit Facebook.
It's one of the (great many) reasons why using web apps for business frequently sounds nuts to me.
How often over the years have we heard stuff like "we can't switch from Office to OpenOffice because of the costs involved in retraining everyone to use a different UI"? Well with a "cloud app" you have *exactly* this problem, coupled with the fact that you usually get no notice that it's going to happen - you just log in one day and everything's moved around.
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Except that Facebook doesn't auto-play video adverts, only user posted content. It also gives you the option to disable it, and on a mobile device it also gives you the option to auto-play on wifi only.
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The cost however, when you exceed your limit is _insane_ auto playing videos which you can't damn well stop is idiocy. They should have either a wifi only option or a play button. (I had the same issue with vice videos in twitter for a while too)
Facebook has provided this. Just hit settings and turn off autoplay videos and you get a lovely little play icon.
This article is another big whine on behalf of users who don't bother to actually hit a settings button or Google a problem.
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Facebook has provided this. Just hit settings and turn off autoplay videos and you get a lovely little play icon.
This article is another big whine on behalf of users who don't bother to actually hit a settings button or Google a problem.
That's news to me. Thanks for telling me. Default setting adjusted.
Also relevant to your "everybody already knows" attitude, there's an XKCD for that [xkcd.com]. No, everybody does not know about it.
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My attitude is not about "everyone already knows" it's actually deep dismay that people can't do something as basic as click a settings button these days.
We have completely changed from a world of customized setups to expecting a 100% turnkey solution and that anything even remotely relevant should be presented to us in a Wizard. Not everyone knows, but before the problem should get to the stage of a sensationalist news piece people should at least check their settings or type the problem in to google where
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I agree with you completely (in particular about the new god-awful Google Maps interface, hell, it makes Beta almost look like a role-model of useability by comparison), but I
Read first? (Score:5, Informative)
I'd like to pin the blame for this, not on Facebook, but on the people who write the browsers. You can assume that there'll be some stupid site on the internet which will try to waste your bandwidth - but a browser shouldn't permit it to do so. Browsers should never auto-play videos.
If you read TFA:-
Nothing to do with browsers.
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As of yesterday, my Safari browser was auto-playing videos in FB. That wasn't true a week ago. Time to look into preventative actions and fire off a nastygram to FB.
What about microphone usage? (Score:2)
Is there any way to stop auto-play? (Score:2)
I use Chrome and Firefox and autoplay is driving me nuts. Is there an auto-play killer out there?
Re:Is there any way to stop auto-play? (Score:5, Informative)
You can disable it you know.
Settings -> Videos -> Auto-play Videos [off].
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Facebook has this interesting habit of reverting settings to default when the app updates. I don't think it's every time, but often enough to surprise someone.
They can remember that time you Liked and then promptly Unliked that stupid fart joke, but try to get them to remember the settings you explicitly set...
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My Facebook app on my phone is still set to "off", so mine hasn't reset.
But since OP mentioned 2 browsers, my instructions was for how to disable it in a browser, and not the mobile app.
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Could be a Cyanogenmod thing, then. I won't use the Facebook app without some form of App Ops to lock it down, so I can't say for sure what it does otherwise.
Ah, sorry. The OP didn't show up (non-Beta comments with ignore threads have interesting filter behaviours) and the article *is* about cellphones...
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and people access the facebook with their cellphones using browsers like chrome and firefox...
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Yes, and I did this until I switched to CM, but I strongly suspect those people are a distinct minority.
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Actually, after learning about the ridiculous access privileges the Facebook app requires, I switched in a heartbeat and I know several people who did as well.
And as a bonus, now chat works directly from Facebook, and doesn't require an App that have even more ridiculous access privileges requirement.
I strongly encourage people to use Facebook directly from the browser and not from the App.
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Cyanogenmod with privacy guard locks Facebook down enough for me, but yes, that's the main reason I'd be using a browser otherwise.
The main advantage of using the app is smoother performance, bandwidth use seems somewhat lower (hard to tell for sure since if you use the browser it's aggregated with all the other browser traffic), and uploading things like pictures and video is far less hassle.
But generally speaking, I a
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And my eyes can detect when it's on and reset it again.
Start putting the blame on stupid people for going over their data limits. There are plenty of tools to monitor usage and alert when the limits are reached. At most, it should only happen once to somebody. After that, they are either too lazy to do anything about it, or too stupid to own such a complex device.
I never realized how bad it was (Score:5, Insightful)
Sure, the facebook design is absolutely retarded, but I don't come close to my limit despite using facebook as a primary means of communication with most of my friends and family. Point your anger in the right direction.
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It's that cheap/easy in the US too, just people whine about it. I get the cheapest and it's 1 gig for $30/month, and after that it throttles down, it doesn't charge extra.
And realistically, I can't see people using more than a couple megs of data on low-quality Facebook videos.
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That is expensive.
A quick hunt finds 1GB in the UK costing $12.45
$30 would buy you unlimited data, unlimited texts and 2000 minutes of phone time to most networks (ie not premium rate).
Then you must be blind.
Re:I never realized how bad it was (Score:4, Funny)
The average person uses their cellphone in a similar manner to which the average Slashdot nerd uses their computer.
The average person programs on their cellphone? That sounds awful, and in more ways than one.
Re: I never realized how bad it was (Score:2)
I live in Taiwan too. I'm on the Taiwan mobile prepaid plan which is 2gb for 300 nt (around 10 us dollars). Can i ask how much you're paying?
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Because getting flooded every few years is an even bigger hassle? Because they live near to the good crop land which they also have to go to and from every day? Because having all the people and their animals near is makes the water not clean? Because real estate is more expensive near the water?
I have no idea. But I'm sure there's a reason...
Metered mobile data, so 2000's. (Score:2)
Unlimited 4G data for 34,50 euros / month.
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Re:how about .... (Score:5, Insightful)
Ok, so you're saying "never launch the Facebook app" is the only responsible choice? These are videos that autoplay without audio when they're not even visible on the screen, so you don't even know that this is happening. (Ok, for the FB app, there is a setting to disable this, but the fact that people haven't heard of this without multiple news articles on the topic says that FB's default caught a good fraction of their users by surprise.)
I personally have been bitten by autoplay ad videos on my BB10 when trying to visit news articles. I haven't found a way to disable video auto-play on this phone with its browser at all. (No, disabling Flash doesn't help.) Are you saying that the only responsible action is to never browse the web from my phone, so I never get bitten by a website that might spring an unwanted, unwarranted (and usually unrelated to the article) video on me? If I browse the web, I'm irresponsible?
Please, do explain how personal responsibility plays a role here, and what it translates to for someone who has no interest in viewing any videos ever on his/her smartphone unless they explicitly ask them to be played. Do tell me how to rectify this moral failing.
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Ok, as explained elsewhere, this isn't autoplay per se but rather auto preload. That is, the video consumes bandwidth with no outward indication it's doing so. Again, do explain how the miracle of personal responsibility solves this.
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Ok, so you're saying "never launch the Facebook app" is the only responsible choice?
If you have a limited data-plan, using apps that autoplay/preload huge amount of data is irresponsible.
The sane choice of course would be for the facebook app to limit mobile data usage by culling data-heavy features as video autoplay. At least in a market where most users have data caps on their mobile plans. Or have it optional. If it's opt-in or opt-out could still be determined by the current data-plan prices.
It's worth remembering that not using the facebook app is supposed to hit facebook harder than
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And you are assuming that all Facebook users have the knowledge, means and expertise to determine which are their "apps that autoplay/preload huge amount of data" or even know their data problems are caused by "apps that autoplay/preload huge amount of data" in the first place.
The average users of Facebook include grandmothers, hollywood idols, truckers, senators - people who may not be technologically inc
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Absolutely right.
On the other hand, we still require these not-technologically inclined people to select and sign-up for a data-plan. The proper selection already requires them to be available to connect "seeing videos on cellphone" with "huge data volume required"
So if an app starts to play video, one should know that you're going towards your data limit at bullet-speed. And who else but user (and cellphone provider) know where that limit is? That information is not availble to the facebook app and so that
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What about an app that burns the bandwidth of playing a video as part of its 'preload', but never provides feedback that it's doing so? Is the user supposed to be clairvoyant?
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> The sane choice of course would be for the facebook app to limit mobile data usage by culling data-heavy features as video autoplay
Don't you mean "The sane choice would be to drop FaceBook" ? The service, and its encouragement of careless video and image uploading, is extraordinarily and unnecessarily bandwidth heavy, especially with the constant pre-caching of both advertising and facebook poster content one has no _intention_ of ever actually selecting, but which winds up pre-cached because you opene
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And where on the label does the Facebook app say how much data it's going to use?
And how about the fact that for a long time, the FB app was fine, and then a change that FB pushed out to folks surprised them later only after they were using it?
That's only true if there's a wide-scale boycott. Otherwise, network effects suggest you're wrong. It's like arguing "Not using Windows is supposed to hit Micro
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OK, so what's the realistic way to use an app that uses more bandwidth than your plan includes?
If you want to use an app that plays video (and you want to use it outside of your wifi) you need a way to get those videos to your phone.
I basically agree with you on that here
The issue here is that most smart phone plans make you, the user, responsible for paying for the total amount of bandwidth consumed, but the phone and the apps don't give you a good mechanism to allow you to act on that responsibility in a meaningful way.
It's not that bad as decent mobile OS offers you options to a) see and meter the data volume used up per application and restrict network activities that are not triggered by actively using the app to a wifi environment ("background data"
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OK, so what's the realistic way to use an app that uses more bandwidth than your plan includes?
If you want to use an app that plays video (and you want to use it outside of your wifi) you need a way to get those videos to your phone.
Maybe grab a still image of the video from about ten seconds in along with a, "Click here to view this video" link? You know, so you only download a ~20 KB image instead of a 10 MB video of something you have absolutely no interest in?
Facebook's problem is they think that EVERYTHING with no exceptions that appears on your wall is going to have your unending interest.
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Saying "Well, then, don't use it" is unhelpful and unrealistic.
Ignorant people always suffer. Law of nature. They get suckered into eating bad, buying bad, into paying more for most things, electing bad representatives, visiting websites which are out to screw the users.
Knowledge is the solution to many of these problems. Including this particular one.
Did you discover this just now?
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To be honest, that was the case long before this auto-playing video situation (and it goes equally for accessing Facebook via the website or any other means, too).
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I just checked out Tinfoil. It's still a way to access Facebook, therefore it still fails.
I think you must have missed my point: using Facebook at all is irresponsible.
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but the fact that people haven't heard of this without multiple news articles on the topic says that FB's default caught a good fraction of their users by surprise
The only thing wrong here is the assumption that the news articles have any relation to people's knowledge or usage on a given matter. I'm sure the newspaper would run a front page headline saying "THE SKY IS BLUE" if they could sensationalise it and some how make it look like it's disadvantaging the poor common folk.
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I have an iPad and and Android phone and on both devices when the app was updated with the autoplay feature the app displayed an alert the first time to was launched post-update that talked about the autoplay feature and explained exactly how to turn it off in the settings of the app.
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No, the Facebook (mis)feature truly is autoplay. The video starts playing (without sound) until you click on it, at which point it goes full-screen and enables sound.
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Am I the only person that likes this? So many videos should be soundless, but have stupid commentary or music.
Half the videos I watch are the auto-play only ones now.
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It does not do this on any Facebook page I've seen. I don't know what your browser or Facebook settings might be, of course.
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On my BB10 (which I otherwise quite enjoy), many websites will autoplay video. I'll click on an article to read it, and then 10-15 seconds later (sometimes faster, sometimes slower), it'll freeze and force me into a full screen video due to autoplay. Sometimes I can get it to stop quickly and can go back to the article, but quite often I just swipe to make the video not-full-screen and immediately close the page.
That gap between opening the page and getting hijacked by the video appears to be buffering ti
Misleading wording. This is not autoplay. (Score:3)
Odd... because FaceBook calls it "auto-play." Right in the obscure setting in their own app that admittedly allows it to be turned off or set to Wi-Fi only.
Odd... because the videos in the newsfeed will play without anyone clicking on them. You merely have to scroll through the newsfeed and land near a video.
Wrong Target (Score:1)
The underlying problem is the perpetual screwing that US mobile carriers inflict on customers. How they can defend the devolution of options is perplexing. No great alternatives so we must pay to play. I have lived outside the US for 6 years (while still paying for my US Verizon 5-phone family plan) and from Cyprus to Germany to South Korea the mobile plans are better priced, more robust, and reasonably fair to the consumer.
Instagram? (Score:2)
I love how the first comparison with Facebook is to Instagram...
I think someone needs a reminder as to who owns Instagram: http://en.wikipedia.org/wiki/I... [wikipedia.org]
a scam (Score:3)
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Canceled my account long ago (Score:2, Insightful)
Farcebook is a worthless application that has no inherent value other than wasting time and advertising how we live our daily activities. Who cares that I went to the mall, who cares that I hiked 10 miles, geez, and better yet let me advertise when I am not going to be home for the thieves to come ransack my home. This is an application that need to go away.
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It also allows me to stay in easy contact with people who have moved away, or whom I've lost track of, and that's useful. I don't really care who went to what mall when, but I can know how a distant cousin's pregnancy is doing without having her send out information to lots of people herself.
Facebook Zero (Score:1)
This is the kind of thing that conveniently makes the case for anti-neutrality by making products like Facebook Zero [wikipedia.org] look like a good deal.
I doubt that anyone at facebook or any other company explicitly designed their apps this way in order to promote "zero" services, but at the same time I think their interest in pushing facebook zero is a disincentive to correcting the problem.
3GB extra data usage per month! (Score:5, Interesting)
I started a shared data pool plan for my family and my brother's usage was estimated at about 2GB per month. A couple weeks into the billing cycle I checked usage and my brother had used MORE data than the other FIVE of us combined, and was on track to use over 5GB! We talked about it and it turned out he had the new facebook app installed and complained that the videos had started autoplaying. He found it annoying. We did a quick search and found that the DEFAULT setting is to autoplay videos as you scroll past them, regardless of the connection type.
We changed the setting to "Wi-Fi Only" (or never) and nothing else about his usage. His average daily bandwidh went from 150MB to 50MB.
Facebook's new, annoying, default setting was on track to add 3GB PER MONTH of data usage! (30 days * 100MB)
We were lucky to be on a new plan with 6 people that I was monitoring to make sure we had the right data plan. An extra 3GB of data sent to a casual users ought to earn Facebook some kickbacks from cellphone providers!
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An extra 3GB of data sent to a casual users ought to earn Facebook some kickbacks from cellphone providers!
So maybe that's their new business model? Deliver content, earn kickbacks? This actually seems much more lucrative than being an advertizing company since cellular phone companies have been clamping down on Monthly Allowances for the past few years.
Shared data plans are a trap (Score:2)
I started a shared data pool plan for my family and my brother's usage was estimated at about 2GB per month. A couple weeks into the billing cycle I checked usage and my brother had used MORE data than the other FIVE of us combined, and was on track to use over 5GB!
I was a bit disappointed originally that I wouldn't get shared data when I switch my extended family over from AT&T, Verizon and Sprint (seriously, all 3 other networks!), but I soon realized this was a huge boon - because T-Mobile doesn't charge overage for data - only steps down when you reach the limit (i.e., data limit is for "fast data" - i.e., LTE or 4G, but the 2G is unlimited). So my post-grad cousin who has erratic data usage doesn't impact my bill or my speeds. My bills never change month to
tomblur (Score:1)
tumblr app autoplays gifs, so to speak (previously it just showed a preview and you clicked on it to see it) thus making it useless for two reasons.
First, it eats throuh gigs of data in no time. More importantly, 4g can't keep up with it and the fast scrolling you may want to do. Some clueless ass designed that one in a vacuum.
Be careful. Updates might re-enable autoplay (Score:3, Informative)
Why blame Facebook? (Score:2)
The blame lies not with FB but with providers artificially limiting how much data your device can consume on a technically irrelevant time scale for profit.
1G of data is enough for ~1 hour of streaming video. So that means that you can easily burn through your allotment in a day or two for regular usage.
It's not like they can't provide you with the bandwidth, the bandwidth is not what's being measured after all. And they all collude with each other to provide the same crappy service.
What's even the POINT of the autoplay? (Score:2)
s/Autoplay/Autopay/g (Score:2)
Clearly it's a typo - the feature is that you automatically pay more for mobile data. I only wish I was kidding - remember, this is the same "CEO" that openly thought his users were "dumb fucks".
Switch off Facebook's auto-play feature .. (Score:1)
So my phone has FB installed by default.. (Score:2)
So my phone has FB installed by default and they know exactly what
data plan I have.
There seems to be no reason to pay data overages because of
vendor installed applications. There seems to be a fundamental
conflict of interest, evidence of fraud or bait and switch.
I am not talking about an auto with a speedometer that goes to 120 mph
sold in states with maximum speed limits well below but a clear misrepresentation
of purpose in marketing.
Speaking about strange numbers. Phones are marketed with standby
times