Iphone

Apple's First 5G iPhone Will Arrive In 2020, Says Report (fastcompany.com) 47

Fast Company reports that Apple is working on a 5G iPhone that will come to market in 2020, according to a source familiar with the matter. From the report: Apple plans to use Intel's 8161 5G modem chip in its 2020 phones. Intel hopes to fabricate the 8161 using its 10-nanometer process, which increases transistor density for more speed and efficiency. If everything goes as planned, Intel will be the sole provider of iPhone modems. Intel has been working on a precursor to the 8161 called the 8060, which will be used for prototyping and testing the 5G iPhone.

Apple, our source says, has been unhappy with Intel lately. The most likely reason relates to the challenge of solving heat dissipation issues caused by the 8060 modem chip. Many wireless carriers, including Verizon and AT&T in the U.S., will initially rely on millimeter-wave spectrum (between 28 gigahertz and 39 Ghz) to connect the first 5G phones. But millimeter-wave signal requires some heavy lifting from the modem chips and RF chains, our source explains. This causes the release of higher-than-normal levels of thermal energy inside the phone -- so much so that the heat can be felt on the outside of the phone. The problem also affects battery life.
The alternative is for Apple to source its modems from Qualcomm, but Fast Company's source "says Apple's current issues with Intel are not serious enough to cause Apple to reopen conversations with Qualcomm." Also, Qualcomm's X50 modem has heat dissipation issues of its own. MediaTek is reportedly a distant "Plan B."
Communications

iRobot, Google Team Up To Understand Your Smart Home (zdnet.com) 60

iRobot and Google are looking for ways to integrate the Roomba-maker's home maps with Google Assistant to extend instructions to other gadgets. "The collaboration centers on iRobot's Roomba i7+ vacuum models' ability to map home floor plans and remember room names," notes TechCrunch. From the report: As it is, Google Home users or anyone with Google Assistant can give a voice command like, "Hey Google, clean the kitchen," and a Roomba carries out the task. The integration supports the task across multiple rooms that have been assigned a name, such as the bedroom, living room, and other named areas. According to iRobot, the home-mapping data could also be used to make it easier to set up new smart home gadgets and create new ways to automate the home.

In a statement to The Verge, Google said iRobot's maps could help locate wifi-connected lights and automatically assign names and locations to them within the house. Google stressed that Assistant only learns the names people have given to areas in the home so it can then instruct Roomba i7+ to go to that area. Google doesn't receive information about the layout of the home. Colin Angle, chairman and CEO of iRobot, told the publication that the partnership could help users in future tell Assistant to control other smart home gadgets using the same naming and location information used by the Roomba.

Businesses

Apple Used To Be an Inventor. Now It's Mainly a Landlord. (bloomberg.com) 205

An anonymous reader quotes a report from Bloomberg: For years, analysts and journalists watching Apple have talked up the growing importance of services, as opposed to hardware sales, to the company's top line. But it's only now that Apple's business model truly appears to be shifting toward collecting rent from the company's ecosystem and increasingly relying on gadget sales to perpetuate this rent rather than drive growth. Apple's decision to stop reporting iPhone unit sales underscores the shift. Services have been steadily growing in importance for Apple since 2016, while the share of revenue provided by the flagship gadget, the iPhone, has gone up and down depending on the popularity of different models.

There's a lot of potential for Apple to squeeze a higher rent directly out of its captive user base. Goldman Sachs estimates that only 10 percent of Apple's user base pay for iCloud Storage; in terms of price and service quality, iCloud has been a poor competitor to services provided by Google and some smaller companies such as Dropbox, but that only means Apple can increase revenue from it exponentially if it bothered to compete more aggressively, as it does with another key service, Apple Music. Even that streaming service has relatively low penetration, though, with only about 35 million users last year. Goldman Sachs predicts that number will grow to 83 million by 2020. Goldman's proposal for Apple is to create a services bundle similar to Amazon Prime; for $30 a month or so, subscribers would get access to music, video, 200 GB of storage and phone repair. The investment bank calculates that with just 50 million subscribers, such a bundle could add $18 billion in services revenue in 2019.
"Rent extraction from a user base that finds it hard to go away may sound a bit like extortion," Leonid Bershidsky writes in closing. "But it's more honest and upfront than extracting data from users in ways they often don't understand and then making money off the data, as Facebook does. That honesty is in itself a competitive advantage for Apple as it gradually reimagines itself as more of a services company."

The challenge, Bershidsky writes, "is to grow the services offering fast enough to make up for potential iPhone revenue losses; gadget prices cannot keep going up forever without hurting the top line, and in the end, a phone is just a phone. We only need it to gain access to all the nice digital stuff out there."
Iphone

Apple Will No Longer Reveal How Many iPhones, iPads, and Macs It Sells (theverge.com) 158

Yesterday, during the company's Q4 earnings call, Apple's chief financial officer Luca Maestri said the company will no longer report unit sales of its main hardware divisions, including iPhones, iPad, and Mac. "This is the same as protocols Apple already follows for its smaller devices, such as the Apple Watch, AirPods, and HomePod, which are bundled under the 'Other Products' category," The Verge reports. From the report: The announcement comes after iPhone unit sales percentage was unchanged year over year, despite a revenue bump of 29 percent. The decision to stop disclosing unit sales is because that figure is "not representative of underlying strength of our business," Maestri said. "A unit of sale is less relevant today than it was in our past," he says, adding that unit sales increase are still a clear part of Apple's goals. While unit sales may not accurately represent Apple's business performance, it's a figure that analysts and journalists have used to calculate a product's average selling price. For example, that number can provide insight into how well different iPhone models are selling, as newer iPhones like the XS, XS Max, and XR are priced higher than older models like the now-discontinued SE, 6S, and 6.
Cellphones

Study of Cellphone Risks Finds 'Some Evidence' of Link To Cancer, At Least In Male Rats (nytimes.com) 153

An anonymous reader quotes a report from The New York Times: For decades, health experts have struggled to determine whether or not cellphones can cause cancer. On Thursday, a federal agency released the final results of what experts call the world's largest and most costly experiment to look into the question. The study originated in the Clinton administration, cost $30 million and involved some 3,000 rodents. The experiment, by the National Toxicology Program, found positive but relatively modest evidence that radio waves from some types of cellphones could raise the risk that male rats develop brain cancer. But he cautioned that the exposure levels and durations were far greater than what people typically encounter, and thus cannot "be compared directly to the exposure that humans experience." Moreover, the rat study examined the effects of a radio frequency associated with an early generation of cellphone technology, one that fell out of routine use years ago. Any concerns arising from the study thus would seem to apply mainly to early adopters who used those bygone devices, not to users of current models.

The lowest level of radiation in the federal study was equal to the maximum exposure that federal regulations allow for cellphone users. That level of exposure rarely occurs in typical cellphone use, the toxicology agency said. The highest level was four times higher than the permitted maximum. The rodents in the studies were exposed to radiation nine hours a day for two years -- far longer even than heavy users of cellphones. For the rats, the exposures started before birth and continued until they were about 2 years old. Some 2 to 3 percent of the male rats exposed to the radiation developed malignant gliomas, a deadly brain cancer, compared to none in a control group that received no radiation. Many epidemiologists see no overall rise in the incidence of gliomas in the human population.
"The study also found that about 5 to 7 percent of the male rats exposed to the highest level of radiation developed certain heart tumors, called schwannomas, compared to none in the control group," the NYT reports.

It's worth nothing that the rats were exposed to radiation at a frequency of 900 megahertz, the frequency used in the second generation of cellphones that prevailed in the 90s, when the study was first conceived. For comparison, fourth generation (4G) and fifth generation (5G) phones employ much higher frequencies, which are "far less successful at penetrating the bodies of humans and rats," the NYT reports.
Iphone

Apple Launches Program To Repair Old Devices Like the iPhone 4S (9to5mac.com) 115

Apple is introducing a new "Repair Vintage Apple Products Pilot" program that will extend the period of time customers can receive repairs for older devices. "The new program at first will include the iPhone 5 and other Apple products that are about to become obsolete, and in the coming weeks will add more products to the list for devices that previously lost repair support," reports 9to5Mac. Some of the devices that will be included on the list include the iPhone 4s and MacBook Pro (15-inch, Mid 2012). From the report: Apple has long had a 5-7 year lifespan for repairing its products, meaning that owners of an iPhone, iPad or Mac can have repairs performed through Apple or an authorized service provider even when not under warranty. Usually after 5-7 years, products are then classified as "vintage" or "obsolete" (depending on the country and local laws) and Apple staff no longer offers parts or repairs. The company maintains a list of products that are classified as vintage and obsolete on its website.

For the new Pilot program, Apple will only be offering repairs for vintage devices based on part availability. Otherwise customers will be told that inventory isn't available because the product is considered vintage. So the new program doesn't guarantee you a repair, but it's a nice change from Apple's previous policy where it stopped offering repairs entirely after classifying devices as vintage.

Iphone

iOS 12.1 Extends Controversial Processor Throttling Feature To the iPhone 8, 8 Plus, and X (mashable.com) 101

With iOS 12.1, Apple introduced a bunch of new features like Group FaceTime and dozens of new emoji. But the company also elected to add a controversial new performance management feature to the iPhone 8, iPhone 8 Plus, and iPhone X. From a report: For the uninitiated, back in December 2017, Apple confirmed that it would sometimes slow down older iPhones through a software update in order to prevent unexpected shutdowns. The result was that certain models -- iPhone 6, 6 Plus, 6S, 6S Plus, 7, and 7 Plus -- would often perform poorly after being updated to the newest version of iOS. Users had long suspected Apple was throttling older iPhones, but it wasn't until Geekbench published an expose that the company publicly admitted it was, indeed, slowing down older iPhones -- albeit, for a good reason. Apple said in its explanation of the throttling issue that its goal was "to deliver the best experience for customers" and essentially argued the practice of throttling was a feature -- not a bug as it had been reported. Apple's solution was to give iPhone owners some extra control over the feature and offer a reduced cost for battery replacements.
Twitter

Twitter Now Lets You Report Accounts That You Suspect Are Bots (theverge.com) 110

Twitter is updating its reporting process to allow you to report accounts that you suspect are bots. "Now, when you tap the 'it's suspicious or spam' option under the report menu, you'll be able to specify why you think that, including an option to say 'the account tweeting this is fake,'" reports The Verge. From the report: Twitter announced the change through its official safety account today, and it's now live on both the web version and mobile version of the service. You can see an example of the mobile report flow pertaining to this update [via a tweet from @TwitterSafety.] According to a Twitter spokesperson, "The new reporting flow will allow us to collect more detailed information so we can identify and remove spam more effectively. With more details to review, we'll be adding more resources to our review processes."
Iphone

How a Helium Leak Disabled Every iPhone In a Medical Facility (vice.com) 290

dmoberhaus writes: In one of the strangest system admin tales of all time, one IT guy details how a new MRI machine managed to disable every single iPhone, Apple watch and iPad in a medical facility while leaving the rest of the devices untouched. Eric Woolridge, a system administrator at Morris Hospital in Illinois, said in a detailed post on the r/sysadmin subreddit that helium was to blame for the malfunctioning iPhones. "[T]he MRI installation involves supercooling the giant magnet in the machine by boiling off liquid helium," reports Motherboard. "This evaporated helium is usually pumped out of the facility through a vent, but this vent was leaking the helium into the rest of the facility. In all, about 120 liters of helium (or about 90,000 cubic meters in its gaseous state) was pumped out of the MRI room and an untold amount leaked into the rest of the hospital."

In a blog post, iFixit notes that helium atoms can wreak havoc on MEMS silicon chips. "MEMS are microelectromechanical systems that are used for gyroscopes and accelerometers in phones, and helium atoms are small enough to mess up the way these systems function," reports Motherboard. What's odd is that Android phones were not affected. Apparently, the reason "is because Apple recently defected from traditional quartz-based clocks in its phones in favor of clocks that are also made of MEMS silicon," reports Motherboard. "Given that clocks are the most critical device in any computer and are necessary to make the CPU function, their disruption with helium atoms is enough to crash the device."
Iphone

People Are Keeping Their Phones Longer Because There's Not Much Reason To Upgrade, Study Finds (vice.com) 234

According to a recent study by Hyla Mobile as reported by the Wall Street Journal, a mobile-device trade-in company, the average age of an iPhone at trade-in is now 2.92 years. That's up from 2.38 years in 2016, and 2.59 in 2017, according to the company. From a report: Part of this, according to Biju Nair, chief executive of Hyla Mobile, is because phone plan carriers moved from a subsidized payment model for new phones, to payment plans, as smartphones got more expensive over the years. Now, if you purchase it from a big carrier like Verizon or T-Mobile as part of a plan package, your phone is basically on loan to you from the carrier, while you make smaller monthly payments until it's paid off and you own it outright.

It can take years to pay off a new smartphone (the iPhone XS Max costs almost $1,100), and once you've done it, there's not much incentive to give up that investment -- especially when the newest models aren't much different in terms of specs and performance than the one you already have. Add to this the efforts by right-to-repair groups to raise awareness about the fact that your phone actually doesn't need to go in the garbage every time you crack the screen, and you've got people keeping their phones longer. The way we view new technology has also changed in recent years.

Verizon

Apple's Dual-SIM Tech Ruins Verizon Coverage (pcmag.com) 76

Apple's new dual-SIM function, which lets iPhone XS, XS Max, and XR owners use two cellular subscriptions at once, will come to new phones today. But the current implementation will have a huge negative impact on Verizon subscribers who choose to use dual-SIM in the US, PCMag reported Tuesday, citing engineers who have seen early builds of the software. From the report: Dual-SIM, a popular feature in the rest of the world, is largely unknown in the US. Generally, it's used for three things: roaming internationally, where you get a foreign SIM and also keep your local number; having home and work lines on one phone; or trying out multiple domestic services to see which one is better. Apple's dual-SIM relies on one physical SIM and an "electronic SIM" or eSIM, which is activated from a menu or an app. AT&T, T-Mobile, and Verizon promised eSIM support at launch, but neither Verizon nor T-Mobile will support the eSIM right now. T-Mobile is working on it and will support eSIM when its software is ready, the carrier told me.

[...] The problem comes when a physical Verizon SIM is pushed into the "secondary" position while the phone is in the US. Under the current software build, that kicks the Verizon connection down to 2G CDMA, an old network with significantly less coverage than the current LTE network. The old network also has no MMS support, and certainly wouldn't work for FaceTime. So Verizon customers may find they have perfectly good coverage with their SIM in "primary" position, but no signal and fewer features with the SIM in "secondary." When I asked Verizon about the CDMA network, the company said that 30 percent of its cell sites were now LTE-only, so there would be a definite coverage hit.

China

China's OnePlus, Backed by Qualcomm and T-Mobile, Launches OnePlus 6T Smartphone in US (reuters.com) 66

OnePlus, a five-year old Chinese smartphone company whose high-end products are little known outside a tech-savvy niche is entering the U.S. market on Monday with the backing of two key local allies: chipmaking giant Qualcomm and mobile operator T-Mobile. Reuters reports: The foray by Shenzhen-based OnePlus comes after U.S. mobile carriers AT&T and Verizon this year backed away from plans to work with China's Huawei on high-end phones in face of pressure from the U.S. government, which considers Huawei a security risk. But the OnePlus alliance, to be announced today in New York, shows how many U.S.-China business relationships, including those involving the most advanced technologies, are marching ahead despite the U.S. China trade war. OnePlus has quietly become the No. 3 client for Qualcomm's most expensive mobile phone chips, behind Samsung and LG Electronics, according to data from market researcher Canalys.

The phone to be unveiled Monday, called the 6T, will sell for a price of $549 (for the base model, which offers 6GB of RAM and 128GB of internal storage) but packs features that are typically present only in pricier handsets. Xiaomi, a Chinese rival that also focuses on feature-packed phones at bargain prices, has said it plans to launch in the U.S. next year, but did not respond to a request for comment on whether those plans are still in place.
The OnePlus 6T will laregely offer the same specs as its predecessor -- the OnePlus 6, which was launched earlier this year. Some of the key changes include a smaller notch on the front display and a built-in fingerprint scanner that is embedded in it. Full specs and review here.
Hardware

Chinese Smartphone Maker Xiaomi Completes Its 2018 Goal of Shipping 100 Million Units of Phones (zdnet.com) 81

Chinese smartphone maker Xiaomi has shipped 100 million units of phones as of October 26, completing its annual target more than two months ahead of its original plan, Xiaomi's founder and CEO Lei Jun announced on the company's Sina Weibo account. ZDNet: The smartphone brand, currently sitting behind Huawei and Oppo in China, is reporting a better sales result this year. It only shipped 70 million smartphones for the first 10 months in 2017, though it nevertheless also completed its shipment target for last year ahead of time, according to Lei's Sina Weibo post in November 2017. The 100 million shipment benchmark set in less than 10 months this year is also higher than the full-year shipment result of Xiaomi, which shipped a total of 90 million mobile handsets last year.
Google

Is Apple Still the Company That Leads the Way, Or is it Just Getting Better at Locking in Users To Its Own Increasingly Subpar Experiences? (theoutline.com) 351

Readers share a column: Apple is no longer the king of the smartphone camera, but that's just a small component of a company in (highly profitable) stagnation. It wasn't that long ago that anyone who cared about taking great photos on their phone was destined to buy an iPhone (whether they wanted it or not) just by sheer brilliance of its miniaturized camera tech. But something happened over the last 18 months that's changed the dynamic for consumers in the market: Samsung and especially Google have started producing handsets that equal or surpass Apple's devices with their picture-taking quality.

[...] But Google is not Facebook, and while I give up some of my data to the company, what I get in return has sizable value -- apps I use for hours every day, predictive services that actually work, photo processing that means I'm less likely to miss an important moment. To be clear: the stuff Google and Amazon are doing right now isn't just cool and doesn't solely serve their corporate interests -- it matters in very real ways to consumers, with touchpoints they encounter every day where Apple can't even get a word in edgewise.

[...] Coming in second in the camera space alone might not be that big of an issue, but Apple has also had significant problems with its hardware recently -- not just with quality control, but in pure design terms as well (who could have predicted that in 2018 people would be touting Microsoft as the industry leader in design?). Siri continues to be a running joke among most people I know -- tech enthusiasts and average users alike. Apple's iCloud efforts have amounted to little more than a "hard disk in the sky" (a famous Jobsian turn of phrase). And is it the best experience for consumers to be forced into Apple Mail, Apple Maps, iTunes, Apple Music, and Apple Photos at every turn? Can you honestly say they're the best at what they do?

China

Worried About Trump iPhone Eavesdroppers? China Recommends a Huawei (reuters.com) 109

China's foreign ministry has some suggestions for the Trump administration if it is worried about foreign eavesdropping on the U.S. president's iPhones: use a Huawei handset instead. Or just cut all forms of modern communication with the outside world. From a report: The riposte came after the New York Times reported that American intelligence reports indicated that Chinese and Russian spies often listen in on President Donald Trump when he uses his Apple cellphones to chat with old friends. Aides have repeatedly told him that his cellphone calls are not secure, but although the president has been persuaded to use his secure White House landline more often, he has refused to give up the phones, the Times said. Trump called the Times report incorrect on Thursday, and dismissed it as "long and boring." "I only use Government Phones, and have only one seldom used government cell phone. Story is soooo wrong!" Trump wrote on Twitter. In a later tweet, he said, "I rarely use a cellphone, & when I do it's government authorized. I like Hard Lines. Just more made up Fake News!"
China

China's Xiaomi Aims Its Priciest Phone at Huawei and Apple (bloomberg.com) 73

Xiaomi really wants to shed its down-market image. China's No. 2 smartphone maker is counting on its most expensive device yet to face off against Huawei and Apple at home while carving out a bigger footprint in Europe. From a report: The Chinese smartphone maker on Thursday unveiled the MIX 3, the fourth generation of a series introduced in 2016. Xiaomi's latest effort to acquire a premium gloss features a bezel-less 6.4-inch screen, Qualcomm processors and slick ceramic body. It now sports front-facing cameras on a sliding structure nestled behind the screen, doing away with the notch popularized by the iPhone. The device will go on sale from November starting at 3,299 yuan ($475) and going all the way up to 4,999 yuan for a "Forbidden City" special edition. It marks Chairman Lei Jun's effort to make greater headway into a more profitable premium market dominated by Apple, Samsung and -- to an increasing extent -- Chinese rival Huawei. That's where customers have deeper pockets to pay for services such as music and games that Xiaomi deems the future of its business. Xiaomi claims that its MIX 3 handset is the first commercial handset that is 5G ready (though the variant with 5G capabilities will go on sale in Europe only in the first quarter of next year.) Other specs of the handset includes: Processor: Qualcomm Snapdragon 845; Screen: 6.39-inch FHD+ AMOLED (1080Ã--2340, 19.5:9 aspect ratio); RAM: 6/8/10GB; Rear camera: 12-megapixel, f/1.8 + 12-megapixel, f/2.4; Front camera: 24-megapixel, f/2.2 + 2-megapixel; Battery: 3,200 mAh; Internal memory: 128/256GB.
China

China, Russia Are Listening To Trump's Phone Calls, Says NYT Report (thehill.com) 423

Rick Zeman writes: According to The New York Times, the Chinese are regularly listening to Donald Trump's cellphone calls (Warning: source may be paywalled; alternative source). While he has two NSA-hardened iPhones, and a secure landline, he insists on using a consumer-grade iPhone -- even while knowing he's being eavesdropped upon -- because it has his contact list on it. "White House officials say they can only hope he refrains from discussing classified information when he is on them," reports the New York Times. But, officials were also confident that "he was not spilling secrets because he rarely digs into the details of the intelligence he is shown and is not well versed in the operational specifics of military or covert activities"; in other words, security through ignorance. The article mentions the rationale is to be able to listen to his calls to find out what and whom influences him, and that the Russians also listen in, albeit with less frequency because of his unique relationship with Vladimir Putin.
Businesses

Samsung is Suing Its Brand Ambassador For Using an iPhone in Public (appleinsider.com) 144

Samsung is suing its Russian brand ambassador for using an iPhone X, demanding as much as $1.6m in compensation, media reports submitted by readers said Wednesday. From a report: Russian brand ambassador for Samsung, Ksenia Sobchak, is reportedly being sued by the South Korean smartphone producer, for allegedly being caught in public using an iPhone X instead of handsets she was supposed to be promoting. Ksenia Sobchak was hired by Samsung to market its smartphones in the country, with the Russian TV presenter, journalist, and politician contracted to use the smartphones in public. Under the terms of similar agreements between companies and influential people, they are not typically allowed to be seen using competing products in public, a rule that Sobchak broke.

According to The Mirror, Sobchak was spotted using an iPhone X during a television interview, with the personality attempting to hide the Apple smartphone under a piece of paper while the cameras were on. Sobchak is also said to have used the iPhone X during social events in Moscow and other TV appearances, again against the contract's rules.

Communications

Prank Calls Brought ICE Hotline To a Standstill, Internal Emails Show (theverge.com) 457

An anonymous reader quotes a report from The Verge: When ICE launched an immigration crime hotline last year, the Trump administration pitched it as a way to provide resources to victims, but activists saw something else: an attack on the immigrant community. The hotline was part of the Victims Of Immigration Crime Engagement (VOICE) Office, an outfit established in February 2017. When the office first launched a line for its services the following April, protestors flooded the hotline to call in pranks and slow down response times. The plan picked up even more steam as the protestors shared the hotline number online, encouraging others to call in with fake tips.

According to internal emails and documents obtained by The Verge under the Freedom of Information Act, prank calls fully upended the system, leaving operators unable to answer more than 98 percent of incoming calls during the protest as the media relations team attempted to contain the narrative. In reports and emails produced in the first days of operation, ICE officials described an "overwhelming" amount of calls. The day after the launch, the office received more than 16,400. Of those, only a little more than 2,100 were placed into a queue, and only 260 answered. Callers in the queue waited as long as 79 minutes to reach an operator. An official noted that, should the rate of calls continue, they would need an additional 400 operators to field the hotline.

Hardware

Motorola Becomes First Smartphone Company To Sell DIY Repair Kits To Its Customers (vice.com) 78

As Apple continues to fight independent repair, Motorola has partnered with iFixit and pledged to support the right to repair movement. From a report: It is excellent news that Motorola has decided to make it as easy as possible for you to repair your phone. The company announced that it would begin selling replacement parts for all of its recent phones to customers, and it has partnered with iFixit to sell repair kits for phones like the Moto X, Z, G4, G5, and Droid Turbo 2. The kits come with tools, genuine Motorola-branded replacement parts, and instructions on how to fix your device. iFixit is currently selling replacement batteries, screens, and digitizer assemblies. "Motorola is setting an example for major manufacturers to embrace a more open attitude towards repair," iFixit wrote in a blog post announcing the partnership. "For fixers like us, this partnership is representative of a broader movement in support of our Right to Repair. It's proof that OEM manufacturers and independent repair can co-exist. Big business and social responsibility, and innovation and sustainability, don't need to be mutually exclusive."

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