Samsung to Customers: Stop Using Note 7, Then Wait For Replacements (samsung.com) 74
Samsung is now telling owners of their Galaxy Note 7 to "power down your device and return to using your previous phone. We will voluntarily replace your Galaxy Note7 device with a new one, beginning on September 19th... We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers." The BBC reports:
Samsung has urged owners of its Galaxy Note 7 phones to stop using or exchange the devices as they risk exploding. A statement by Samsung, the world's biggest mobile phone maker, said "our customers' safety is an absolute priority..." Earlier on Saturday, aviation authorities in the United Arab Emirates banned use of the devices on the Emirates and Etihad airlines.
Three Australian airlines have already banned use of the phone, and by last week 35 incidents had been reported to Samsung, which believes that the exploding batteries affect 24 phones out of every million (or one phone out of every 41,666).
Three Australian airlines have already banned use of the phone, and by last week 35 incidents had been reported to Samsung, which believes that the exploding batteries affect 24 phones out of every million (or one phone out of every 41,666).
Then again (Score:4, Funny)
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Boy it sure would be nice if the battery were user replaceable, right Samsung?
They really deserve this fiasco. So does Apple and any other manufacturer that ditched replaceable batteries just to force users to upgrade phones after 2 years.
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Only idiots such as you would replace a phone after two years solely because the battery needs replacement. Of course, only idiots such as you would buy a phone that required a battery replacement after only two years.
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Of course, only idiots such as you would buy a phone that required a battery replacement after only two years.
Or two weeks as in this case.
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who shat in your porridge today? i have a 5 year old galaxy s2 with cyanogenmod and i'm on my 3rd battery. however, I have colleagues and friends and they DO replace phones every time battery starts losing its capacity. simply because it isn't user replaceable, they're not gonna fiddle with screwdrivers to replace it, and the only replacement battery you can buy is a cheap chinese knock-off on ebay. samsung/motorola/etc do NOT sell original batteries for these phones and they don't let you ask the official
Re: Then again (Score:2)
You can take your phone into any cellphone servicing center, and they will replace it in under 10 mins, for little more than the cost.
Re:Then again (Score:4, Funny)
And you can still use it to listen to 4'33"
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It's an excruciating choice, really, either lightning or explode. Ah, the dark power of Apple nowadays...
Pretty well played sir! Well done.
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Leave it to the fandroids to find a way to bash Apple even when it's their own devices exploding.
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I don't think there are "fandroids" in the sense of the droids arguing that android is a wonderful OS. It seems they mostly define their use of it in opposition to its competitors.
Samsung does make their own OS, Tizen.I never used it but it doesn't appear to be taking the world by storm. My guess is they produce droid phone because there's more or less nothing else they can use and still get people to use it.
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apple had exploding phones just they made users sign a NDA to get a new phone .
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Moderators, really, don't think it can't happen [nocookie.net]
"power down" (Score:2)
How will you tell? (Score:3)
How on earth will anyone tell they have a fixed phone? Will it have a big S on it for safe. Or be a different colour? Or will you have to find some tiny serial number and look it up?
I do feel sorry for Samsung, as you can test hundreds of samples and not see a problem, but when you sell millions it only takes a low failure rate with a big consequence to have major repercussions.
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I do feel sorry for Samsung, as you can test hundreds of samples and not see a problem, but when you sell millions it only takes a low failure rate with a big consequence to have major repercussions.
For a device costing hundreds of dollars, 1 out of 41666 is not a "low failure rate" by any stretch of the imagination. Heck, even for a cheap item a company would get hammered with class action suits for that level of failure - and this was a flagship product!
They rushed it out, trying to get ahead of the Apple iPhone event... and it drastically backfired.
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Sorry, but you have no clue.
These level of failure rates are a nightmare, as they are next to impossible for engineering to detect.
What do think is a reasonable amount of battery/charger circuit combos to test. 100, 1000, 10000. Even at 10000, it was unlikely to be detected.
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Are you saying that the problem is actually between S7 phones (and S7-batteries, supplied by Samsung) and SAMSUNG-supplied chargers, or between S7s (etc) and third-party chargers?
Since the phone is less than 4 years old, then charging is via a micro-USB connector. So if it's charged with a Samsung micro-USB charger, then that's certainly something
Is it waterproof? (Score:2)
Is it at least waterproof?
After they first denied then ignored the leaky Galaxy S7 Active, I don't have much confidence in Samsung. This time they're afraid of more damage than just the phone, so they have to take it seriously, but with the Active, they just said they would replace them under warranty if they failed (about half would, but who is going to test theirs?). Considering that it's a known defect and they didn't recall them, I hope they get sued for data loss.
Yes (Score:3)
Is it at least waterproof?
The flames it emits are hot enough to turn any nearby water into a kind of gaseous shield.
If you direct the output of the flames you can also use the phone as a means of propulsion, look for the Note7 Nozzle Xtreme cases to hit the market soon.
Return to using? (Score:5, Insightful)
Return to using your previous device? Unlike an expired auto insurance card which many people stick in the glovebox, most "previous devices" have been traded in or sold to offset the cost of the new device thus leaving the hapless buyer device-less. Sorry about that.
sPh
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The delay for a replacement is apparently a combination of a shortage of Note 7s using non-Samsung batteries (their battery division is new, and apparently not quite ready for prime time). And time to get FCC approval for a Note 7 with new batteries
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most "previous devices" have been traded in or sold to offset the cost
[Citation needed]. Anyway there are so many millions of smartphones stuck in people's desk drawers that if you actually needed an interim phone I'm sure you could easily get one for free.
Patronizing attitudes (Score:2, Insightful)
...We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers."
I really hate that patronizing attitude. And highest quality by whose standards?
Well Samsung, I'm sorry for the inconvenience of the class action lawsuit I'm joining. And I'm sorry for the inconvenience of the millions of dollars in legal fees it's going to cost you.
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Yeah, whoever decided to stick the term "continues to" in that statement is an ass. They would've come off much better if they'd said " ... to ensure that Samsung delivers the highest quality ..."
You can't tell me... (Score:1)
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...what to do! I'll stop using it as soon as you pry it out of my cold dead ha
You mean "smoldering, missing"?
Re:1/40k devices (Score:5, Informative)
Apple did something similar with the iPhone chargers which is why all the new ones had the green dot ( I believe it was 3G charger, which the plugs could end up detached from the charger ). They also did a recall of knock off third party chargers and replaced them with genuine ones after a bunch of issues with including a KIRF charger killing someone. [cnet.com]
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I don't think they're doing this out of the goodness of their heart. Samsung had sold about 26 million of the things as of a month ago, which mean that (if their estimates are correct and truthful) there are 650 devices in the wild that have this problem.
This could, very possibly, lead to hundreds of fires and who knows how many actual explosions -- and Samsung would be responsible for ALL the consequences, direct and indirect, of those events. If Samsung knew and failed to take action, then they'd be ope
Sell it on eBay for $5,000 (Score:1)
A fanatic is... (Score:5, Insightful)
This situation and post has literally nothing to do with Apple, yet at the time of writing there's around a third of the threads talking about Apple and some fantasy reaction they may or may not have had if faced with this circumstance. People - for gawd's sake give it a rest.
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People - for gawd's sake give it a rest.
Apple deserves every amount of shit heaped on it at every opportunity possible. They should be mocked at every opportunity whether or not related to the topic at hand. This is protest by media attention for their anti-consumer we'll force them to buy our shitty Beats by preventing them from easily using an alternative bullshit.
Much like the "beta sucks" campaign which had a great result in the end there's a subtle hope if the cries are loud and continuous enough that they may see the error in their ways.
Get help.
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Get help.
...said the pot to the kettle.
No Compelling Cellphone Upgrade (Score:2)
I want Galaxy Note 3 for a bigger phone with a small thumb keyboard on it.
Much schadenfreude (Score:1)
Inconvenient, but... (Score:3)