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AT&T Repeats As Lowest-Rated Wireless Carrier 201

redletterdave writes "Consumer Reports' latest ratings survey of cell phone carriers revealed that Verizon Wireless scored the highest satisfaction score out of the four major U.S. service providers, earning particularly high grades for texting and data service. Verizon was followed closely by Sprint and T-Mobile USA, but all three companies earned scores lower overall than their figures from last year. AT&T was at the very bottom of the list for the second year in a row. While AT&T's satisfaction score in 2011 wasn't as bad as its score from 2010, the Dallas-based cell phone provider, which recently discontinued its bid to acquire its better rival T-Mobile, still ranked at the bottom of the pack. Last year, AT&T was the only carrier for the Apple iPhone, but still managed to receive the lowest scores."
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AT&T Repeats As Lowest-Rated Wireless Carrier

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  • by Spy Handler ( 822350 ) on Wednesday December 07, 2011 @01:46AM (#38288306) Homepage Journal

    the AT&T today is in name only. It has no relation to the great company started by Alexander Graham Bell in the 19th century.

    AT&T ceased to exist after the Feds broke it up in the 1980's. Apparently some dog turd of a company called Cingular merged with another turd company (SBC), and bought the name from yet another company (PacBell), and they decided to call the resulting mega-turd AT&T.

  • Re:AT&T (Score:5, Insightful)

    by MacTO ( 1161105 ) on Wednesday December 07, 2011 @04:45AM (#38288910)

    Yeap. Some customers deserve the axe. The problem is when you give too many customers the axe: people interpret it as bad customer service either from direct experience or word of mouth. If enough people get that impression, it will be reflected in the company's ability to retain the good customers. So firing the customer doesn't really make sense unless it is a very exceptional case.

  • Re:Famous quote (Score:5, Insightful)

    by Lorien_the_first_one ( 1178397 ) on Wednesday December 07, 2011 @07:26AM (#38289392)

    That is actually a very accurate interpretation of AT&T's slide. Their monopoly on the iPhone was a big part of their downfall. Relying upon a popular phone as a draw to customers decreased their incentive to provide good customer service.

  • Re:AT&T (Score:4, Insightful)

    by Anonymous Coward on Wednesday December 07, 2011 @07:58AM (#38289502)

    Because that customer has friends, family, ect... And will tell them all how shit at&t is.

    Which is how they end up with the lowest scores year after year.

    The world is no longer isolated little cities spread across the planet. It's one global city now with the internet here. And treating people like shit for any reason WILL bite you in the ass.

    But of course companies are slow to change and rarely have touch with the real world. So it'll be another two decades before at&t gets it. And hopefully by then they'll be gone. And nobody will care.

  • by mcgrew ( 92797 ) * on Wednesday December 07, 2011 @11:00AM (#38290826) Homepage Journal

    I don't think the "serviced by Yahoo" has to do with customer service, I think it has to do with web-based infrastructure (but I could be wrong).

    It does seem that TFS is straight on, from my personal experience anyway. I had Cingular for years and was happy with them. AT&T bought them out and my bill skyrocketed, so I switched carriers.

    When I went to see about internet connections when I moved, there was Comcast at $40 and AT&T for $20, even though it was a slower connection than Comcast. After talking with the AT&T guy on the phone, I opted for their "double speed" for an extra five bucks. Still slower than Comcast, but as I'm the only one living at my house, I don't do the fast internet games any more, and there are only two computers running at any one time, the speed was fine for me.

    The latest bill came yesterday. All of a sudden it's $40. I'll be calling them this afternoon after I get my phone fixed/replaced to bitch about it, and will probably be going with Comcast after the contract is up.

    DIE, AT&T, DIE!!!

  • Re:AT&T (Score:3, Insightful)

    by operagost ( 62405 ) on Wednesday December 07, 2011 @11:52AM (#38291386) Homepage Journal
    No, what's wrong with the US is the collusion of politics with capitalism. As long as fraud does not occur, a company is perfectly entitled to treat its customers however it pleases, and succeed or fail as a result. The only exception should be any natural monopolies.

"Even if you're on the right track, you'll get run over if you just sit there." -- Will Rogers