AT&T Repeats As Lowest-Rated Wireless Carrier

redletterdave writes "Consumer Reports' latest ratings survey of cell phone carriers revealed that Verizon Wireless scored the highest satisfaction score out of the four major U.S. service providers, earning particularly high grades for texting and data service. Verizon was followed closely by Sprint and T-Mobile USA, but all three companies earned scores lower overall than their figures from last year. AT&T was at the very bottom of the list for the second year in a row. While AT&T's satisfaction score in 2011 wasn't as bad as its score from 2010, the Dallas-based cell phone provider, which recently discontinued its bid to acquire its better rival T-Mobile, still ranked at the bottom of the pack. Last year, AT&T was the only carrier for the Apple iPhone, but still managed to receive the lowest scores."

That's AT&T!

[JoshWurzel]

No bars in more places...

Famous quote

[jd2112]

"We're the Phone Company. We don't care, we don't have to" - Lily Tomlin

"Rethink what's possible...

[milbournosphere]

'cause chances are you're not going to be able to do it on our network."

Hello?

[MrEricSir]

What was tha.. again? Sorr....... hear you.

For me the only game in town

[pjbgravely]

I know how bad they are. Cingular was great but when they changed their name to AT&T their service dropped accordingly. They claim they didn't turn down the towers but everyone's service got worse.

I still use them because no one else has service within 4 miles of where I live. It is funny seeing people with other carriers try to use their phones in my area. They always say they always have service.

Congratulations!

[lennier1]

They worked hard for that title and they deserve it.

AT&T's Response:

[swonkdog]

We find the conclusions reached by Consumer Reports to be not only ridiculous but completely baseless as well. Our company would like to believe that it's service would be given a fair and unbalanced evaluation in the market but that is apparently too much to ask. Below we have chosen to refute a few of the more egregious claims leveled by so-called Consumer Reports.

Consumer Reports asserts that AT&T's customer service is below average. This is completely untrue. Not a single member of our executive board had trouble reaching a service representative. All of our executive board member's questions were answered politely and completely. They were even told to have a nice day as they disconnected.

As to the statements that our system coverage is sub-par; they have obviously failed to take note of our previously stated plans to at some undefined point in the future to potentially undertake some form of consideration on the concept of improving coverage and building out our meaninglessly named 4G network. We are truly serious about thinking about these things and we believe that we should be given extra credit for taking the time out of our very busy day to contemplate things of this ilk.

We support our troops, orphans, nuns and puppies.

To the assertion that our customer satisfaction ranks at the bottom of the list. Completely untrue! Our internally generated satisfaction matrices inform us that customer satisfaction has never been higher. Our P.R. Department confirms that they believe our internal numbers to be accurate and will sign sworn statements to this effect. In short, we believe our customers love us.

In conclusion, we feel that this is yet another attempt by our enemies in the FCC, the Obama administration, Sprint and the Society for Creative Anachronism to slander our company's good name and prevent our monopoly from succeeding as planned.

Sincerely,
Your AT&T Overlords