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Consumer Reports Gives AT&T Lowest US Carrier Rank 187

tekgoblin writes "Consumer Reports has just released results for consumer satisfaction across all US cell phone carriers. The survey covered around 58,000 Consumer Reports subscribers. Over half of the respondents who used AT&T used the iPhone when taking the survey. According to Consumer Reports, iPhone users were less satisfied with AT&T than other users with different phones. An AT&T spokesman responded by citing independent speed tests, as well as higher subscriber numbers and a dropped call rate within 0.1% of the industry leader." Update: 12/07 01:49 GMT by S : Corrected last sentence to indicate the 0.1% dropped call rate statistic is the difference between AT&T and another carrier, not 0.1% overall.
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Consumer Reports Gives AT&T Lowest US Carrier Rank

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  • by Anonymous Coward on Monday December 06, 2010 @08:26PM (#34467886)
    Look AT&T, if you're going to lie you should at least make it a plausible lie. Nobody who uses AT&T (or has to call people on AT&T) is going to believe your ridiculously low 0.1%.
  • by Anonymous Coward on Monday December 06, 2010 @08:30PM (#34467944)

    Yeah, right, a "fickle bunch" consisting of tens of millions of users. What a ridiculous comment.

  • by p51d007 ( 656414 ) on Monday December 06, 2010 @08:30PM (#34467948)
    And when the hoard of iPhone users flood another carrier (Verizon?) when at&t loses its exclusive contract with Apple, maybe two things will happen. 1. The speeds on at&t's network will increase 2. The call quality/service will increase. at&t will have to try harder, to keep customers because you won't have to go there if you want an iPhone. I have been with them for 8 years, never had a problem. It will just be nice to walk into an at&t store and not have to look to see if you accidentally didn't wonder into an Apple store LOL.
  • by Anonymous Coward on Monday December 06, 2010 @08:33PM (#34467970)

    ridiculously low 0.1%.

    ...what's your basis of calling it ridiculously low? Do you know the dropped call rate of other companies?

    Perhaps 0.1% is very high compared to other companies? Heck, assuming 10 million calls a day, that's 10,000 dropped calls daily!

    Anyway, I'm just trying to say the number has no context. If I said my penis was 5,000 flagoogles long, it might *sound* impressive, but maybe a hundred flagoogles is only half of a nord?

  • by Mishotaki ( 957104 ) on Monday December 06, 2010 @08:34PM (#34467974)
    If your service sucks and your customers hate you, citing studies and statistics won't make them hate you less...
  • by Vrallis ( 33290 ) on Monday December 06, 2010 @08:39PM (#34468040) Homepage

    The response by AT&T reminds me of almost every episode of Kitchen Nightmares. Gordon goes in, finds out the food is shit, and the owners always respond "but the customers all tell us the food is great!" (to which Gordon usually responds "What customers?").

  • by dirkdodgers ( 1642627 ) on Monday December 06, 2010 @09:09PM (#34468392)

    If Verizon had the iPhone too, albeit the results would be similar. 2GB is a ridiculous monthly cap. $10 for every additional GB? What is this, 1995? OK, throttle bandwidth as needed to deliver QoS, but don't put an artificial per-month cap on my usage.

    The main advantage of having the iPhone on Verizon will be that it will drive down data plan prices and drive up caps.

    And $20/month extra for tethering? Really AT&T? Go shove it up your ass.

Our business in life is not to succeed but to continue to fail in high spirits. -- Robert Louis Stevenson