Verizon Embraces Google's Android 148
An anonymous reader writes "BusinessWeek has up an article on Verizon's decision to fully support Android. After passing on the iPhone, the company says they're going to open their network to more devices, move their network to GSM-based radio technology (LTE), and now support Android. 'In an open-access model, though, Verizon Wireless won't offer the same level of customer service as it does for the roughly 50 phone models featured in its handset lineup. Though the company will insist on testing all phones developed to run on its network in the open-access program, Verizon plans only to ensure the wireless connection is working for customers who buy those devices.'"
I Feel A Sudden Pain (Score:5, Funny)
Re:I Feel A Sudden Pain (Score:5, Funny)
Re: (Score:2)
wary (Score:5, Insightful)
Something tells me they're just trying to lure us in so they can get a better swing with their magazine.
Re: (Score:2)
Re:wary (Score:5, Insightful)
Re: (Score:3, Insightful)
This is just PR, as they don't want to publicly admit you could already have access to phones TODAY [as Verizon has already certified t
Re: (Score:2)
Very true. But I'm hoping that they scrap the software because they want to trouble shoot a single OS. I don't blame them. The problem is their OS sucks. So with Android behind them they could reduce the amount software they have to work on so they can focus on their shitty "get it now" software and let me install st
Re: (Score:2)
Re: (Score:2)
Re: (Score:2)
Yeah I know the feeling. Their OS sucks in such a weird way. It's not that it can't do things it's just that it's so unpleasant when ever you use it to do anything.
That's exactly it. My wife's phone and mine are nearly identical as far a features go (bluetooth-capable, camera, contact book, etc.), but my phone is just so much less sucky to use than hers. Options are easier to find, the UI is just so much more pleasant, etc. Plus, thanks to the good folks at howardforums, I was able to tweak the firmware on mine to re-enable a bunch of the phone's features that Verizon helpfully disabled.
Re: (Score:2)
You can replace the firmware on the Verizon Razr with firmware from Alltel or Vivo Wireless and get the Motorola UI. My Razr is currently running Vivo as it has the best MP3 player.
Re: (Score:2)
Re: (Score:2)
I really hope that you're talking about the signal strength (which to be fair, is quite good), because in my experience with Verizon over the past two years, they tend to treat their customers like dirt. This experience seems to be mirrored by everyone else I know who use it....
If you've got a problem (ie. you were overbilled, which occurs frequently enough that some might consider it criminal....), you have a choice between wa
Re: (Score:2)
Comment removed (Score:5, Interesting)
Re: (Score:2, Interesting)
Comment removed (Score:5, Informative)
Re: (Score:2)
Time for software-defined radio, anyone?
Ok, I get it now... (Score:5, Insightful)
Ok, I get it now. I've been trying to figure out why a company that is so closed and so anti-consumer most of the time (I happen to be a current subscriber and hate them, especially after they automatically extended my contract when I got married and wanted to consolidate cell phone plans with my wife, who was also a Verizon customer) would be suddenly opening up their network, not restricting software, etc. After reading these quotes from the article, though, I do get it now.
Reading between the lines, you can tell they don't like the fact that they have to support their customers. Things were great when they were just signing up customers right and left and didn't have to do much support, but now that they have to actually support their subscribers they don't like it. So basically, this "opening" is just a way for them to support their customers even less, and dump as much of the support on the handset providers as possible. The company strategy is still about helping the consumer as little as possible and screwing them over as much as possible; it just happens that that is now most easily done with an open network.
Re:Ok, I get it now... (Score:5, Insightful)
Re: (Score:2)
If something like a calendar application on your phone is buggy, why should Verizon be trying to deal with it.
While I have no sympathy whatever for the bloodsucking carriers, I agree that the underlying problems is that there's some really complex software on the phones and all users needs can't be met by customer service at any one company. I don't think the OEMs can do it either though. Just like computer software the only way to really scale it is by letting users help users. And open platforms make that easier to do than closed ones.
I've been messing around with Android and I'm really looking forward to
Re:Ok, I get it now... (Score:5, Informative)
Verizon had to 'deal with it' because they insist on using non-standard firmware to disable features that circumvent their revenue stream model. Why do you think my Razr can't transfer images and ringtones via Bluetooth? Because that would get around their silly "Get It Now" storefront. Same for Java - no free apps; everything must go thru their store.
I don't blame the manufacturers one bit for punishing these clowns for crippling their phones - in fact, I'd love for the manufacturers to forbid resellers from ruining the manufacturers reputation by flashing sketchy custom firmware and still calling it a 'Company X, Brand Y' phone.
Re: (Score:3, Interesting)
That applies the other way around, too. I heard a fellow just yesterday mention the heavy metal band "Queen-Sryche"
Re: (Score:2)
One of my favorite Tiller's Rule violations is a car that had 'Monocot' construction (I think they meant 'monocoque'). I didn't think cars were available with monocot or dicot construction.
Re: (Score:2)
Replace the firmware
Re:Ok, I get it now... (Score:5, Insightful)
Re: (Score:3, Informative)
And worst of all, its ugly. Who the hell makes an OS with a bright-red themed GUI?
Re: (Score:2)
Re: (Score:2)
Re: (Score:2)
Re: (Score:2)
Re: (Score:2)
Re: (Score:2)
I surf from my phone occasionally, and a couple months ago Verizon started putting fscking BANNER ADS on their mobile web portal. And if I choose to go to my stored URLs, there's so much crap on the page, the stuff I want to see doesn't even show up on the first screenful. And the browser's crap: I have not yet found a way to enter a phrase containing a space character in a password field, it's hard to use the drop-downs that have terms you've previously entered into text boxes (I've only ma
Re: (Score:3, Insightful)
I've known many people, including myself, that have had to hard-reset their phones over the last year or two, losing ring tones, games, pictures and contacts. Aside from
Re: (Score:2)
I just wanted to chime in that I do agree that their firmware can be kind of crap sometimes. My eNV has been known to reboot itself from time to time with the occasional hard lockup forcing me to remove the battery. I haven't lost any data yet, but I now try to keep everything on my memory card.
Re: (Score:2)
Re:Ok, I get it now... (Score:5, Insightful)
You can always go to another provider... competition should cause the value you get to increase.
The problem isn't Verizon... the problem is the oligarchy of cell phone providers. With too few participants on their side of the market, they do not face enough competitive pressure to make your cell phone experience better. The answer is to either regulate them better, or to open up the market to more competitors (which probably wouldn't work, due to high barriers to entry).
Re: (Score:2)
They can also reduce their support costs... (Score:2)
Re: (Score:2)
Re: (Score:2)
Re: (Score:2)
Verizon Embraces Google's Android (Score:5, Funny)
Too bad androids are only able to return the gesture of affection with a cold, dead indifference.
Fully Functional (Score:2, Informative)
A Java-ish success? (Score:4, Interesting)
Re: (Score:3, Funny)
Re:A Java-ish success? (Score:5, Informative)
Re: (Score:2)
Re: (Score:2)
The language is Java, though, and it fits in nicely with Java development environments.
Relevent and Hip (Score:2)
Re: (Score:3, Informative)
The one big deal is when putting in their fiber infrastructure they damaged bu sprinklers. It took 1 5 minute phone call at 4PM and they were out the next day and fixed it.
They cut my DSL monthly fee in half, mid contract.
Quite frankly, I don't understand the Verizon hate. Yes they area large company, but overall they seem to play well.
Now that they see that the telecom industry is on
Re: (Score:3, Informative)
I don't doubt their land line service is great. I've gotten excellent service with the cell phone section of the company too. But the moves just seem more marketing driven than market driven.
Re: (Score:3, Informative)
Re: (Score:2)
Because, quite frankly, when I had DSL through Verizon I was supposed to be getting 768/128 and was instead getting 350/70 during off-peak times and 250/50 during on-peak (and it was a college town so the off-peak times were limited). Latency was high with round-trip averages in the 200ms range and spikes to 350+ (my 53k dialup through icontech.com at home in PA was steady at 175ms to 180ms).
You know what's a better way to get me to sign up? (Score:3, Interesting)
Verizon's Data-Plan is 80 per month base (with no option for not buying voice time), versus T Mobile's 40 a month (with no Voice plan). That doesn't include the use of wifi spots, which comes standard for t-mobile but is extra on Verizon. I'm an open-source guy, but I'll take a locked proprietary phone that works as a bluetooth modem for my (soon to own, hopefully) Nokia n810 over a google android phone on an open network any day of the week, when it's going to cost me 40 less a month.
Well (Score:2)
Only because it's cheaper, I guess.
Re:You know what's a better way to get me to sign (Score:2)
Hey, this isn't a soup kitchen! If your first born wants service, they have to PAY for it, pal!
Re:You know what's a better way to get me to sign (Score:2)
It's $59.99 a month for EVDO high-speed internet whether you have a qualifying voice line or not.
Given the fact that the service covers over 280 million people makes it worth a little extra. I doubt Verizon would charge you less for their data plans if you decide to use a non-standard handset.
Re: (Score:2)
Ingenious corporate spin (Score:4, Insightful)
. . . Verizon Wireless won't offer the same level of customer service as it does for the roughly 50 phone models featured in its handset lineup . . . Verizon plans only to ensure the wireless connection is working for customers who buy those devices. "They have to talk to their handset provider or their application provider if they have particular issues," McAdam says.
So, who's to say if "the wirelss connection is working" - The customer? Verizon? The device itself? Application support? What kind of sense does THAT make? I can't hold a call for 5 blocks in a downtown urban area, but because my 'phone provider says the coverage maps report solid coverage, the problem of course must be my handset -- which of course they can replace with a "newer, better model" for just $199.95.
Add to that their sudden outbreak of common sense regarding their business model, in that
. . . the bulk of their energy goes to helping current subscribers with questions and problems. McAdam & Co. decided the business model was not sustainable."
What a great opportunity for Verizon to reduce their already phenomenally bad customer service and imply that it's not their fault that they must do.
That might be the most ingenious corporate spin I've ever heard. Seriously.
Re: (Score:2)
Re: (Score:2)
Re:Ingenious corporate spin (Score:4, Interesting)
So, who's to say if "the internet connection is working" - the customer? Comcast? the computer itself? Windows/Linux support? Makes sense to me, we deal with this all the time! Would you rather that ISP's sold rigorously tested locked down PCs that they could give customer support on? Or would you rather that connection and your computer remained separate, so you contact them when your internet SERVICE doesn't work, and contact the computer/application developers for support when the device doesn't work.
I think the problem is that people are so used to being fucked by phone companies, its hard to see how things should be. Ideally, service should be completely separate from the device. Yes, you would now have to trust two different entities, the service company for connectivity and the device maker for a robust device, but we seem to do this just fine with TV and computers.
It looks like they are trying to move away from the locked down phones for greedy reasons, but if it works out that way its better for us. If they are actually doing this, I see it as a good thing for competition and the abysmal situation in the US for cell service. Whether or not they actually go through with it only time will tell
Re: (Score:2)
...Verizon Wireless won't offer the same level of customer service as it does for the roughly 50 phone models featured in its handset lineup . . . Verizon plans only to ensure the wireless connection is working for customers who buy those devices. "They have to talk to their handset provider or their application provider if they have particular issues," McAdam says.
That might be the most ingenious corporate spin I've ever heard. Seriously.
You may be right. OTOH, it really isn't reasonable for Verizon or any other provider to provide in depth tech support for a device that they didn't sell you. There will be a certain amount of finger pointing (just like there is now with router problems - the router's tech support people say the problem must be with the internet connection, the ISP says it's with the router...). But I'm willing to wait and see what kind of experience people actually have instead of deciding in advance that it's just a
Better off (Score:2)
As a Verizon Customer... (Score:2)
Re: (Score:3, Informative)
Looking forward to Android phones... (Score:2)
I'm glad that a major provider is jumping on. From a development perspective at least, Android is a breath of fresh air in the mobile phone industry. Hopefully it will be for end users as well, but I suppose that remains to be seen. =)
CDMA and GSM protocol support (Score:3, Insightful)
Despite what summary implies... (Score:2)
Re: (Score:2)
Re: (Score:2)
There's been some discussion of LTE vs. UMB. LTE comes from the GSM world, and UMB from the CDMA world, but they're more similar than alike, and not at all like GSM *or* CDMA. LTE and UMB are based on OFDMA technology, more akin to mobile WiMAX. So it'll be a "forklift upgrade" for Verizon, unlike the CDMA-2000 transit
Re: (Score:3, Interesting)
Re: (Score:2)
somebody had to (Score:5, Funny)
level up (Score:2)
Embrace!? (Score:3, Insightful)
All this talk of Verizon "openness" is just talk. Right in time for all the publicity around the 700MHz auction.
I have no idea what their strategy is, but I can assure you being more open is not their goal.
Android:Cellphones :: Firefox:Browsers (Score:2, Insightful)
US Becomes GSM? (Score:2)
Re: (Score:2)
Not to mention, the other CDMA carriers will lose the significant roaming payments Verizon pays to them (especially in the areas of the country where only rural cell phone carriers have coverage) and will miss out on any new roaming payments that
Re: (Score:2)
do all GSM phones make that noise? why? (Score:2)
seriously... as somebody that works doing professional audio work i effectively can not have a GSM phone because they emit that noise even through shielded cables. they interfere with industry standar
Re: (Score:2)
Does the cable company's guarantee it is shielded from the acceptable broadcast of GSM?
I have found, and proven, many bad cables even when the engineer is 'sure' it's not the cable. Always because they depended on the manufactures reputation and considered the cables as 'golden'
Re: (Score:2)
I think its a good move (Score:2)
I have some relatives that work for Verizon and what goes on behind the scenes is truly beyond description...but at the end of the day I like their service a lot, t
Is this Vondafone vs Apple? (Score:2, Insightful)
Re: (Score:3, Informative)
Re:not yet an iphone killer... (Score:4, Informative)
Re: (Score:2)
In the cited article Joel sums up something that applies here: "Smart companies try to commoditize their products' complements". This is what android is doing, and hence will allow Verizon to do. If their product's compliments (software) becomes a commodity then it will drive demand for their products up. Verizon doesn't sell phones, they sell access to their huge network.
In the same way IBM develops open source software because it helps sell big iron, Google and
Thanks. (Score:2)
Re: (Score:2)
Re: (Score:2)
Re: (Score:2)
Re: (Score:2)
You can go back under the bridge now "never impressed".
Re: (Score:2)
Re: (Score:2)
The post was modded "off topic" my post said it was on topic. I provided proof using statements from the linked article (it wasn't clickable? are you capable of cut/paste?). You claim it wasn't insightful. I never said it was. I said it was on topic. I stand by that.
As for insults - suck it. I'm not some high and mighty scholar like thyself. For I am but a humble servant of all that is caveman in the world. So take your pretend objection
Based on your advice... (Score:2)
What now?
Re: (Score:2)
Re: (Score:2)