wkurzius writes: It seems Google is going through some growing pains as far as customer service is concerned. Since their new phone, the Nexus One, can be bought unlocked, many people are turning to Google themselves for help, but not getting what they're used to from traditional mobile carriers. T-Mobile and HTC are also getting hammered, with many customers being bounced back and forth between the two companies service lines. Link to Original Source
The last person that quit or was fired will be held responsible for
everything that goes wrong -- until the next person quits or is fired.