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Microsoft Handhelds

Microsoft Surface Touch Cover 'Splits Within Days' 135

Posted by Soulskill
from the make-like-a-banana dept.
An anonymous reader points out a report at the Guardian of a potential problem for early adopters of the Microsoft Surface tablet. The Touch Cover is one of the available protective covers for the device; it acts as a keyboard, and has both a gyroscope and an accelerometer on board. Unfortunately, some users have found that the edges of the Touch Cover have split open after only a few days of use. "The defect is identical in each case: the cover ... begins to split at its seam where the device attaches magnetically to the main computer. [One developer] was told to return his Touch Cover to Microsoft for a replacement, and Microsoft has been swapping faulty covers for users where it has retail stores. It's unclear whether the problems that people have encountered are due to a faulty batch or are a subtle problem that will become more apparent as more people use it for longer — but the fact that users in the US and the UK have reported the problem suggests that it is not isolated to a single manufacturing batch."
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Microsoft Surface Touch Cover 'Splits Within Days'

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  • by iolek (2772095) on Sunday November 11, 2012 @06:39AM (#41948541)

    and microsoft telling them that they're using it in wrong position that causes wrong stress on the seam.

    Even the summary says that Microsoft is changing them. You're talking about Apple's way of doing things.

  • Re:So what? (Score:1, Insightful)

    by aliquis (678370) <dospam@gmail.com> on Sunday November 11, 2012 @07:20AM (#41948641) Homepage

    Yeah, I thought that too.

    Phones with no reception and tablet and keyboard solutions which doesn't work as they should.

    Sounds like the rest of the world is finally catching up to the Linux desktop! Now all they need to do is to get the same mentality. "IF YOU DON'T LIKE IT YOU'RE FREE TO BUILD YOUR OWN / FIX IT YOURSELF!"

  • by benjymouse (756774) on Sunday November 11, 2012 @07:59AM (#41948737)

    and microsoft telling them that they're using it in wrong position that causes wrong stress on the seam.

    I call BS. Nowhere in the linked articles is Microsoft cited for any such claim. Citation needed, please.

  • by Cryacin (657549) on Sunday November 11, 2012 @08:14AM (#41948779)
    You have to say, good customer service. At least they didn't say the users were just doing it wrong.
  • Re:No testing? (Score:3, Insightful)

    by Billly Gates (198444) on Sunday November 11, 2012 @02:58PM (#41950953) Journal

    Which is percisely why I am sticking with Windows 7 and Office 2010. MS is still used to being a monopoly where they do not have to worry about their image shattered with a bad product release. Just make it better next time and eventually it will take over.

    IE, Windows, NT, and even Office, were not overnight sellers and did suck. It seems MS is like the linux kernel with releases of hardware and software where new exciting but not fully baked ideas need to get rushed out. Sucks? Consumers tell us how and we fix it later etc.

    Windows 8 Metro is not a bad concept. It just does not integrate well with the desktop and there is not taskbar or multitasking friendly tiles such as putting more than one tile on the screen outside of Metro etc. Windows 9 will fix this for sure .... hopefully??

    Users these days will just buy an IPAD or a Droid after this. MS can't do what they did in the past and use file compatibility games to enforce Windows/Office. Netscape is not going out of business forcing us to use IE 6. We have 2 other browsers and if IE sucks we can switch etc.

    The world is changing and MS should do more QA internally and worry about image more.

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