T-Mobile Slashes Fair Use Policy, Says Download At Home 364
nk497 writes "T-Mobile in the UK has revealed a new fair use policy, cutting caps from 1GB and 3GB to 500MB, saying mobile browsing doesn't include videos or large downloads. 'If you want to download, stream and watch video clips, save that stuff for your home broadband,' the company said. All those people who have bought smartphones with the aim of doing such things on the go may not agree with the mobile operator, however. Any user that goes over the new limit won't be charged, but will be blocked from downloading or streaming for the rest of the month."
But... (Score:5, Insightful)
If they don't want you doing all these gee-whiz things with your phone, they should stop featuring them in their television commercials.
False Advertising? (Score:5, Insightful)
Re:Dear T-Mobile, (Score:5, Insightful)
Dear Customer,
Your decision to cancel today comes as a clear indication that you make up one of the 1% of our customers who consume 90% of our network resources.
As we don't make any money off you, we won't be sorry to see you go.
Sincerely,
T-Mobile.
Re:slow network? (Score:2, Insightful)
Are you on crack?
Please mod this insightful.
it's not just about phones (Score:5, Insightful)
many people bought the Huawei U220 USB data modems a couple of years ago and use the T-Mobile service just for data. These were sold as "broadband replacement" services and cost GBP25/month on contract. There's no way I'm paying that much for 500Mb pcm. My data volumes usually are in the 1.5Gb per month for work and the odd yum -y update that sneaks by unnoticed.
I have one plugged into my Draytek Vigor [draytek.co.uk] home office router as a backup for when the broadband service goes down - it has a Solwise [solwise.co.uk] high gain antenna attached to it. I also have one plugged into my work Linux laptop ("it just works" with network manager).
TFA [t-mobile.co.uk] referenced in the TFA says: "Browsing means looking at websites and checking email, but not watching videos, downloading files or playing games."
WTF? I was sold "mobile broadband" - it's a data service, nothing is mentioned about browsing at all.
Re:slow network? (Score:5, Insightful)
Re:Bait & switch (Score:5, Insightful)
They'll just report that you have an arrears balance, which will destroy your credit rating and prevent you from ever buying a house, getting a subsidized phone, buying a car using a loan, getting a credit card etc etc etc.
Re:Bait & switch (Score:5, Insightful)
Here's what you do.
Read your contract. While they're usually in pretty small print, the important clauses that apply here are probably not all that long or complicated - and there is every chance that there really is no clause in the contract that allows them to do this, particularly if you're signed up through a retailer like Carphone Warehouse.
Once you've done that - and assuming I'm right and they have broken the contract - call cancellations and ask for a PAC code to move your number elsewhere. When they say you're still under contract, point out that T-Mobile have broken the terms of that contract.
They may try a number of tricks to argue that it still applies. I've faced a similar issue with a different provider and I've been told:
No doubt they'll invent some other argument. Same question applies though: where in the contract does it say that their argument is valid? You just have to remain calm, polite and firm.
wireless providers never cease to amaze (Score:4, Insightful)
The problem with wireless isn't a lack of regulation but lack of competition that results in governments allowing a few companies to oligopolize a medium that costs nothing.
Re:slow network? (Score:4, Insightful)
This is not a contract change - the "Fair Usage Policy" conditions are already in the contract, and they can modify the terms of the policy whenever they want without a change to the contract.
I had this problem with O2 when they changed their meaning of "unlimited" to 500Mb.
So I told them they can can an unlimited amount of money from my account to pay for my unlimited bandwidth - upto £5 pcm. Oddly enough, they complained that that wasn't an unlimited amount of money.