Consumer Reports Gives AT&T Lowest US Carrier Rank 187
tekgoblin writes "Consumer Reports has just released results for consumer satisfaction across all US cell phone carriers. The survey covered around 58,000 Consumer Reports subscribers. Over half of the respondents who used AT&T used the iPhone when taking the survey. According to Consumer Reports, iPhone users were less satisfied with AT&T than other users with different phones. An AT&T spokesman responded by citing independent speed tests, as well as higher subscriber numbers and a dropped call rate within 0.1% of the industry leader."
Update: 12/07 01:49 GMT by S : Corrected last sentence to indicate the 0.1% dropped call rate statistic is the difference between AT&T and another carrier, not 0.1% overall.
Dropped call rate of 0.1%?! (Score:4, Insightful)
Re:They'd complain about anything probably. (Score:1, Insightful)
Yeah, right, a "fickle bunch" consisting of tens of millions of users. What a ridiculous comment.
at&t isn't that bad (Score:4, Insightful)
Re:Dropped call rate of 0.1%?! (Score:4, Insightful)
ridiculously low 0.1%.
...what's your basis of calling it ridiculously low? Do you know the dropped call rate of other companies?
Perhaps 0.1% is very high compared to other companies? Heck, assuming 10 million calls a day, that's 10,000 dropped calls daily!
Anyway, I'm just trying to say the number has no context. If I said my penis was 5,000 flagoogles long, it might *sound* impressive, but maybe a hundred flagoogles is only half of a nord?
Studies mean nothing (Score:5, Insightful)
Reminds me of Kitchen Nightmares (Score:5, Insightful)
The response by AT&T reminds me of almost every episode of Kitchen Nightmares. Gordon goes in, finds out the food is shit, and the owners always respond "but the customers all tell us the food is great!" (to which Gordon usually responds "What customers?").
Interpretation: Wireless data plans suck (Score:4, Insightful)
If Verizon had the iPhone too, albeit the results would be similar. 2GB is a ridiculous monthly cap. $10 for every additional GB? What is this, 1995? OK, throttle bandwidth as needed to deliver QoS, but don't put an artificial per-month cap on my usage.
The main advantage of having the iPhone on Verizon will be that it will drive down data plan prices and drive up caps.
And $20/month extra for tethering? Really AT&T? Go shove it up your ass.