Consumer Reports Gives AT&T Lowest US Carrier Rank 187
tekgoblin writes "Consumer Reports has just released results for consumer satisfaction across all US cell phone carriers. The survey covered around 58,000 Consumer Reports subscribers. Over half of the respondents who used AT&T used the iPhone when taking the survey. According to Consumer Reports, iPhone users were less satisfied with AT&T than other users with different phones. An AT&T spokesman responded by citing independent speed tests, as well as higher subscriber numbers and a dropped call rate within 0.1% of the industry leader."
Update: 12/07 01:49 GMT by S : Corrected last sentence to indicate the 0.1% dropped call rate statistic is the difference between AT&T and another carrier, not 0.1% overall.
Re:Dropped call rate of 0.1%?! (Score:5, Informative)
Bad Summary / RTFA. They say "our dropped call rate is within 1/10 of a percent - the equivalent of just one call in a thousand - of the industry leader." NOT that they have fewer than 0.1% dropped calls.
Re:They'd complain about anything probably. (Score:5, Informative)
Those tens of millions of iPhone subscribers:
They are among perhaps the top 10% richest and most influential mobile subscribers worldwide. Not the kind of people who barely scrape together the money to top up a prepaid SIM in their Nokia.
Re:their internet / home phone is worse (Score:5, Informative)
Their internet service especially is awful. Ideally, setting up DSL should go something like this:
How it works with AT&T:
If you're like me (easily frustrated and poorly shaven), there's a few optional steps:
Can anyone tell me if signing up for their wireless service still requires an acoustic coupler and landline?