AT&T Admits New York City iPhone Service Sucks 144
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by
kdawson
from the but-we-knew-that dept.
from the but-we-knew-that dept.
RevWaldo notes a post up at The Gothamist on AT&T's admission of its poor cell service in New York. "AT&T has realized that the first step towards recovery is admitting it has a problem. The phone giant has confessed that its New York City iPhone service is not up to par, according to a presentation slide published on Tom's Guide noting that the company's 3G Voice Composite Quality in the New York metro area — particularly in Manhattan — is below its performance objective. ... The slide does contain some good news for AT&T subscribers. Apparently, AT&T has had '[t]hree consecutive months of improvement'..."
Good -- maybe they will start to improve (Score:5, Informative)
Now if they can just admit their service sucks everywhere else too, then they can take some of all that iPhone money and actually improve the service.
What's really amazing about AT&T and the iPhone is that if you are in a large crowd of people (such as a festival), the service becomes overwhelmed and you can't even make or receive a call.
Even just going to LA can make the phone get pretty unresponsive as it waits for a signal from the overloaded tower, so you can't really use it for much.
Y axis? (Score:5, Informative)
What's that graph supposed to represent without an y axis?
This is marketing disguised as an objective quality metric. Without showing the numbers, they've admitted to nothing, and promised nothing.
AT&T NYC service (Score:3, Informative)
I was in Downtown Manhattan /w AT&T service a few months ago - 3G service in general (Not just IPhone) wasn't just slow it was so slow that the effective result was it didn't work at all - don't waste your time trying slow. The experience was comparable to GSM data service (14.4k) of decades past. In contrast call quality was quite good and I never had any problems there.
Thankfully outside of the Metro area all was well in 3G land. At the time I suspected all of those massive Sprint displays in times square had some sort of magical influence over my data connection :)
Not just Manhattan, all of NY (Score:2, Informative)
2 billion in announced capex increases (Score:4, Informative)
In short, they know there is a problem and have devoted all of their FCF from 2009 to try to address the problem. They aren't standing still hoping the problem will fix itself.
Re:That's why we roll with 4G ... (Score:3, Informative)
Hoo boy are you confused. Let me make this easy for you:
To say the US is "second world" is absurd, as being aligned with the US is the very definition of "first world."
Re:Chicago isn't any better (Score:3, Informative)
I wouldn't exactly say that Orlando has many tall structures.
Re:Real Improvement? (Score:2, Informative)