Google Faces Deluge of Nexus One Complaints

wkurzius writes "It seems Google is going through some growing pains as far as customer service is concerned. Since their new phone, the Nexus One, can be bought unlocked, many people are turning to Google themselves for help, but not getting what they're used to from traditional mobile carriers. T-Mobile and HTC are also getting hammered, with many customers being bounced back and forth between the two companies' service lines." It seems they're also taking flak from Android developers who are unhappy that no SDK has yet been released for Android 2.1, which runs on the Nexus One.

Beta

[bsDaemon]

Give 'em a break... the phone's still in beta!

Re:new to customer service

[dimeglio]

Can't they just Google their questions?

All The Help You Need

[hduff]

Here's all the help you need: http://www.google.com/ [google.com]

Re:Just Look At Her Other Garbage Articles

[blind biker]

One guess, which type of phone does Nancy own? i...

Yeah, it rhymes with "You insensitive clod!"

Re:new to customer service

[Ethanol-fueled]

TFS:

Since their new phone, the Nexus One, can be bought unlocked, many people are turning to Google themselves for help, but not getting what they're used to from traditional mobile carriers.

Just installed Linux on my laptop. Oh crap, borked my sound...get on Google and look for a fix...hum-tee-tum...no, that one didn't work...either did that one....now this is getting annoying, I can't listen to music...nothing on Google. Call Toshiba, maybe they can help me...no, they can't because it worked before...nrrrRRRRRRRRRR...

SLACKWARE! WHY WON'T YOU FUCKING TELL ME WHAT TO DO?!

Re:Market Research using Google...

[VGPowerlord]

about 140,000,000 for i love sex

Quite sad that more people love t-mobile than love sex.

Re:new to customer service

[Anonymous Coward]

Use windows.

-Slackware.

Re:Welcome to America

[indi0144]

reply to delete wrong moderation, :/ anyway it looks like this is a dupe, it's been out for less than a month, just after holidays (people out of money)so I bet there is not such a huge user base to complain. Looks like some shills set up us the bomb in the firehose..

next in /. "How Google power his datacenters with a furnace that works exclusively on first born children and kittens and how they are so proud of it"

then, "Google discovers Atlantis with Maps data and they close the source for the machine that wrecked the island"

in other news "How Google mine your porn preferences and how do they plan to go and tell to your wife and boss, yes! YOUR wife and boss, for the lulz"

Re:new to customer service

[93 Escort Wagon]

In their defense they must receive an unbelievable amount of stupid questions.

Of course, to look at it another way - they make a lot of their money from people asking stupid questions.

Re:new to customer service

[maxume]

Google: We have your stupid answers.

Re:new to customer service

[toastar]

Does that make Eve a car jacker?

Re:new to customer service

[nametaken]

What you've just said is, "Google pulled a Microsoft". You don't call Microsoft with your Windows problems. ;)

Re:Engadget iPhone Fanboy Caught Pulling Same Crap

[shutdown -p now]

Yeah, it's sad. I hear some Nexus fanboys are spreading false rumors about iPhone fanboys, too... ~