Dorff's next monthly bill was for $15,687.64, bringing his total outstanding debt to AT&T, including late fees, to $24,298.93. If he didn't pay by May 8, AT&T warned, his bill would rise to at least $24,786.16. Droff then called David Lazarus, business columnist for the LA Times, who got in touch with AT&T, who wasted little time in deciding it would waive the more than $24,000 in charges.
AT&T spokeshole Georgia Taylor claims Dorff's modem somehow had started dialing a long-distance number when it accessed AOL, and the per-minute charges went into orbit as he stayed connected for hours.
AT&T declined to answer the LA Times questions about why AT&T didn't spot the problem itself and proactively take steps to fix things? AT&T also declined to elaborate on whether AT&T's billing system is capable of spotting unusual charges and, if so, why it doesn't routinely do so.
The biggest challenge however is one that both Apple and Google face: Only a small fraction of the 10 million or so retail outlets in the U.S.–220,000 at last count–have checkout readers that can accept payments from either system. Both wallets use a radio technology called Near Field Communication to send payment, and it's expected to take years for most stores to be upgraded. What's at play? The big tech companies and carriers seem convinced that our phones will eventually replace our wallets. For carriers, that could make mobile wallet technology table stakes over the next few years as they compete for consumers.
There are also some interesting pricing concerns. The company plans to charge $70/month for gigabit service, but that's a subsidized price. Subsidized by what, you ask? Your privacy. AT&T says if you want to opt out of letting them track your browsing history, you'll have to pay $29 more per month. They say your information is used to serve targeted advertising, and includes any links you follow and search terms you enter.