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IT's Love-Hate Relationship With Laptops
Posted by
CowboyNeal
on Thu Nov 15, 2007 11:11 PM
from the caucophony-of-pleasure-and-pain dept.
from the caucophony-of-pleasure-and-pain dept.
Ian Lamont writes "Are laptops really as great as they're cracked up to be? We love their portability, and we've been charting the steady rise of laptop sales for years. Yet while many of us depend on them for work, our IT departments view them with mixed feelings. IT managers point to wi-fi configuration, complicated authentication procedures, and eight other issues as making their jobs a lot harder. What else is missing from the list of laptop limitations? What would you like to see in the next generation of laptop computers?"
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IT: The Desktop -- Time to Start Saying Goodbye? 547 comments
Lucas123 writes "Robert Scheier at Computerworld writes that while worldwide PC shipments are expected to grow 12.2% this year, portable PC volumes are expected to grow 28% and will make up more than half of all PC shipments in the U.S. this quarter. Notebooks will dominate the worldwide PC marketplace by 2010. 'One researcher predicts it will be five to seven years before only the "die-hard" desktop users are left.'"
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Laptops (Score:5, Insightful)
Re:Laptops (Score:5, Insightful)
Parent
Re:Laptops (Score:4, Funny)
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Re:Laptops (Score:4, Insightful)
I'd say that your argument enforces that laptops are better for most users because it causes some people to actually think about the relevant security and backup issues.
Parent
Re:Laptops (Score:5, Informative)
Laptops are small and portable. While it is possible to steal a desktop PC, it is harder. Especially if you've got some kind of security on the premises. Not impossible, but harder. Laptops, on the other hand, are routinely toted from one place to another...they could easily be nabbed out of your car, off your shoulder, off a chair at the library/terminal/cafe. Laptops are genuinely easier to physically steal.
A desktop is easier to consistently back up, since it is generally connected to the network at all times. You can easily use a utility of some sort to pull data off that desktop PC whenever it is necessary. A laptop could very easily be off the network for days at a time. Sure, you can use some kind of VPN or web access to anything important...but what if they have no bandwidth at all? Keeping data safe and backed up is more of an issue with a laptop.
And while we're on the topic of VPNs and bandwidth... Your average desktop doesn't leave the building - it stays on your network with your security/antivirus/whatever in place at all times. Laptops often wind up on somebody else's network. Maybe they're grabbing free bandwidth at a hotspot somewhere...maybe they're using the hotel's bandwidth...maybe they've got a cellular modem... Regardless, they're no longer behind your firewall, and are now at the mercy of whoever set up the network they're using.
You claim that desktop HDDs fail just as often as those in laptops... I'm not going to debate that, I have no data either way... But I doubt if desktops get knocked off tables, dropped, tripped over, or have crap spilled into them nearly as much as laptops do. Again, laptops are portable, people are carrying them around. People drop things, trip, fall down, slip. By contrast, a desktop is generally stuck under/on your desk and doesn't really go anywhere. Sure, you might have damage to a mouse or keyboard from time to time...but those are just peripherals. You aren't terribly likely to do serious damage to your CPU/motherboard/HDD if you spill coffee into your keyboard on a desktop.
The fact that laptops are portable, routinely leave your building, and connect to other networks makes them uniquely troublesome.
Parent
Re:Laptops (Score:4, Informative)
You can lead a horse to water but you can't make him drink. Likewise, you can lead a man to ponder but you can't make him think. You can also lead a horticulture but you can't make her think.
Parent
Sys Admins complain! News at 11! (Score:5, Insightful)
Missing the point (Score:5, Insightful)
IT is part of a business. Making IT's job harder in that business costs money. The article is making the point that there are some pretty serious cons about using laptops, and these need to be considered as part of their cost.
Parent
Re: (Score:3, Insightful)
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Wah no laptop => horribly unmotivated? Something tells me that these "laptop motivated" people aren't worth the money.
Re: (Score:3, Insightful)
Don't expect IT to see any share of that increased revenue. Things don't work that way.
More upgradeability (Score:3, Interesting)
Re:More upgradeability (Score:5, Informative)
A laptop really isn't designed to be upgradeable - the good ones, especially so. They're integrated systems, carefully engineered for structural strength and heat dissipation. The only laptops that could accomodate a modular graphics interface are the cheap 17" ABS monsters.
Parent
Mods on crack again! (Score:4, Insightful)
From the summary:
"What would you like to see in the next generation of laptop computers?"
Ask and ye shall receive!
Personally, my tastes (and needs for a laptop) are really different from yours, as I still am in love with my Sharp MMC20- think the size of a Playboy magazine, and quite light to boot.
But if I had the budget, Oh Yeah! Gaming laptop here I come!
So I see where you are coming from, and think your post was ONTOPIC, my own needs drive me the opposite direction....but so what?
Your needs/wants in a laptop are are valid as anyone else's, and you answered the submitter's question. WTF?
Moderators take note: At least RTFS or RTFA before blasting out offtopic mods!
Parent
Back on topic, not that we were off.... (Score:3, Interesting)
Poor IT Manager Then (Score:2, Insightful)
Re: (Score:3, Insightful)
Funny. This is exactly what our law department says about their own jobs.
Seriously folks, this "us vs. them" attitude has got to stop. Like it or not, IT is an integrated part of any business. Sure, they can be controlling at times, but no one can deny that some controls are necessary. It's far e
input device? (Score:2)
Re:input device? (Score:4, Insightful)
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Re:input device? (Score:5, Informative)
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their list (Score:5, Informative)
2. Laptops get banged up and broken.
3. They're tough to fix, and they die young.
4. They get lost.
5. They're difficult to secure, digitally and physically
6.
7. Wi-Fi is still the Wild, Wild West.
8. Laptops spawn a new breed of uber-entitled user.
9. They're too big or too small.
10. Software performance just ain't the same.
my list (Score:3, Insightful)
2. Better efficiency hasn't been used to improve battery life
3. No standard enclosures or motherboard form factors
4. Attract clueless software salesmen, who will demonstrate demanding workstation apps on their 'spiffy little wonder'.
5. Have caught the bigger-is-better disease in the USA... The laptop as an SUV-like status symbol.
6. Most warranties are absurdly short for such a device
Overall though, laptops are the bees knees. Blogging would be an insignificant phen
Re: (Score:3, Informative)
Things like "turning the monitor (back light) off after 2-3 minutes" or only running the display at half brightness go a long way. The Thinkpads have a function key combo that allows you to adjust displa
Re:their list (Score:4, Interesting)
This complaint is exactly why the rest of the complaints have to be seriously questioned. By that standard PCs spawn a new breed of uber-entitled user. I mean really, people expect the programs to run NOW? Having their application sit in a queue for a week to get the results just doesn't seem to fly anymore. What kind of uber-entitled user doesn't understand that there requests should sit in a queue until a time slot becomes available on the mainframe? If we allow employees to expect their job to be facilitated, the next thing you know, employees will start expecting telephones at their desks, photocopiers, pens and paper. Heck it might even get so bad that they might start expecting electric lighting or bathrooms!
Parent
Re: (Score:3, Insightful)
As an IT Manager, only one signifcant problem... (Score:5, Insightful)
One day, some place I work, I want to set up a DMZ for laptops.
Re:As an IT Manager, only one signifcant problem.. (Score:5, Interesting)
At first, I hated it and even more I just hated the idea of not controlling my own machine. In the end though, it really came down to them providing me everythingI needed. If I wanted something that wasn't already installed and pertinent to me doing my job, it was almost instantly handled and installed over the intranet via what I can only guess were custom tools.
It's give and take with the portability that laptops provide. OK Joe User, you can go do your work from home, but in exchange for that we need to, among other things, take precautions that you won't be bringing in viruses to our network.
The key ingredient to my successful situation in such an environment was the capability of the supporting IT team. Without a very solid support team, I think the users would become frustrated with not being able to either install their own apps, or have the support staff provide a way to get them installed.
Food for thought at the very least.
Parent
Re:As an IT Manager, only one signifcant problem.. (Score:4, Insightful)
This isn't rocket science, really. You just have to prioritize what you want to do, and provide the tools your users need without giving them the keys to the kingdom.
I personally do not manage PC's any more... I moved on to the server side of the house but let me relate to you how things work where I work.
I have a laptop, and I use it since I'm on-call one week in 6. I do not have admin rights to my laptop... in fact I'm as locked down a user as everyone else is. However, despite my initial bad feeling about this, I have had few if any problems. Quite simply, our desktop support team uses SMS to distribute updates and software to the end user in a packaged form. That way, we can control who has what software simply because some of them require passwords to install which are requested on an ad-hoc basis. Every piece of software I need to do my job including software like Putty is out there under "Run Advertised Programs". I just click the software I need, click install and within a minute or two my software's installed even if I'm on a VPN.
What about tools like VMWare Server? Well, we have that in RAP as well... but that's strictly limited to people who sign an agreement with the desktop group about responsible behavior, and we don't build arbitrary XP boxes. VM's built on our systems are audited by a script pushed by group policy, so the desktop group can spot an arbitrary XP desktop a mile off. Yes, they have alerts... yes, those logs are put in a database... yes, in the event that I put arbitrary OSs on my system I could be disciplined by HR by the terms of the agreement I signed with my desktop folks.
So what about admin tools I need? OK... ever used Citrix? We have a section of our farm dedicated to our UNIX, SQL and Windows admins that provides all those tools for us to use in an admin job; Windows admin tools and so forth. This also has the advantage that our performance of admin tasks even on a slow VPN can be similar to working at the office.
Sure, I'm not totally locked down... and I have a different account in the Active Directory that I use to authenticate to servers; a so-called Admin account. If I want to connect to a share with admin privileges all I need is a command prompt and a "net use \\server
Sound like a bit of a pain, but trust me... I don't want to be troubleshooting desktop problems all the time. I want to focus on my job; keeping the lights on in the datacenter. If my laptop shoots crap, I want to be able to pick up the phone and have someone else responsible for my not being able to do my job... or provide me an alternate way to get my job done. If I had admin rights to my laptop, I'd probably fix it myself... and the one time I've had problems with my laptop I actually had a good idea of the problem. But you know what? Because of that I was able to pick up the phone, call our desktop folks, explain precisely what the problem was and they were able to fix it within minutes because no troubleshooting was required... and they trust me since I'm also a professional Windows guy.
See, in my opinion the people who cry about not having admin rights to their machines are the same people who sit in the basement and refuse to talk to anyone else. Me, I'd rather have my rights taken away to my laptop so I can just focus on MY job... not someone else's. It makes me more productive, and allows me to defer responsibility when stuff goes wrong with my laptop. Hell, even when I ordered upgraded RAM I let the desktop folks do it... I put components in servers every other day, but I figured that I have better things to do with my time than figure out where all the screws are to get to
Parent
Re: (Score:3, Insightful)
Linux as a complete desktop OS is still relatively new and even now not entirely complete. Advocacy aside, why would anyone willingly choose a solution that means deprivation? Why would anyone suggest it?
I'm not IT, but I have worked on the traveling
How about pen, papers and typewriters (Score:2)
Whoever said IT was supposed to be easy? That's the challenge of IT: to keep the network and desktops functioning, information flowing without impeding people's ability to work efficiently.
Additionally, the comment about portability is hilarious. Laptops are clearly transportable. They can be moved from place to place easily. But true portab
Shorter Lifespan (Score:4, Informative)
Re: (Score:3)
Hard disks. (Score:2)
Portable desktop (Score:4, Interesting)
At the same time, I've seen various different models of power bricks, but I much prefer the ones that attach to the laptop snugly rather than the standard rounded barrel-connector. Perhaps something that clicks into place but isn't a pain to remove (because without batteries, it would suck to accidentally knock out that easily-disconnected power jack).
In a well-managed LAN upgrades are easy (Score:3, Interesting)
My problems with laptops (Score:5, Insightful)
1. They are too fragile.
2. The internal guts are too hard to work with. Anything more than a RAM upgrade is a nightmare of tiny screws and shielding tape.
3. Operating systems are targeted for desktops and servers, they don't make it easy to set up a laptop the way you want, with encrypted partitions, network configuration, etc. Sure these features are there for the tinkering, but I don't want to mess around, I just want to get to work.
4. Laptop hard drives are so slow! You would think there could be a slightly larger drive form factor that would allow for a drive whose speed approaches that of a standard hard drive.
5. The batteries are all different. Hard drives, RAM, etc. are interchangeable to some extent, why not batteries?
6. Those tiny little laptop cooling fans drive me batty. I really hate the high-pitched whine.
7. While I appreciate the small size, I would gladly trade a pound or so and a quarter inch of thickness for less whiney fans and a faster hard drive. If it's too big to fit in my pocket, it should be a real computer.
8. Not much to be done about it, but it's not possible to use one in comfort; the ergonomics inherently suck.
Re:My problems with laptops (Score:4, Informative)
Parent
Re: (Score:3, Insightful)
NOTHING is more ergonomic than that. Yes, that's how I wrote the first half of my thesis. Unfortunately the couch has to substitute for writing the second part. The ergonomics are essentially the same but the ambienc
Re: (Score:3, Informative)
1. Most modern laptops are not fragile, unless you mean throwing a the floor or trying to crush it. In which case it is as fragile as most flat screen monitors.
2. Changing ram/hard drives doesn't happen often but again all modern systems are a simple case of remove 1-2 screws then pull out and slot in the new hardware. Long gone are the days where you had to take the laptop to pieces to add something.
3. Bull. Operating Systems work fine on laptops. There is no di
Best new feature (from IT's POV) (Score:4, Funny)
Or, whatever else it takes these things from wandering off the property. They get stolen along with data that shouldn't leave the property in the first place. Or taken home where the kids can goof around on the 'net with them and get them all infected with crap that mom/dad subsequently bring back inside the company firewall.
From the My Computer Is My Monitor Dept. (Score:5, Insightful)
One thing I'd love to see is a little modularity and separation between the computer and the screen.
I want a strong hinge that can be disconnected with a simple everyday tool.
And at least within the same manufacturer, make it standard, the only variables being the size and resolution of the screen.
What a great idea to be able to replace only the half of the laptop that is broken or upgrade only the half that needs to be upgraded.
Reduce waste, reduce downtime, save money.
Is there something intrinsically magical about the screen hinge and graphics connection of a laptop that keeps them forever joined lest ye ship them back to the vendor?
The inseperable hinge (Score:4, Insightful)
Is there something intrinsically magical about the screen hinge and graphics connection of a laptop that keeps them forever joined
Yes, and it will only get worse in the upcoming years. One of the many constraints in laptop design is routing the cables through the hinge. You have a back light and its control, and all the crazy data & clock lines (not analog video) for the LCD display. Now with WLAN you have co-axial cable, since since real-world experience has shown that locating the antenna up high is worth the cable losses. The trend is to put more stuff up there, like webcams, where the machine can see, and the microphone, further from those fans whose noise everyone is complaining about in posts here. And more antennas, for WWAN, TV, DVB, UWB, blah, blah, blah.
Parent
Video In (Score:5, Interesting)
A virtual keypad (like one of those you can lay down in front of you) plugged into your virtual eyewear (that projects the screen onto your eye) would be a nice space-saver too. Everything wireless, computer the size of an iPod in your pocket.
Re: (Score:3, Funny)
Re:Clunky but cramped. (Score:5, Interesting)
I agree with you about two screens being a minimum though. The attraction for me isn't so much the screen size, it's having two distinct workspaces. A 30" single screen probably wouldn't be as nice for the stuff I do as two 15" screens is.
Parent
Re: (Score:3, Insightful)
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Re: (Score:3, Interesting)
Back in 1989, I used an external 19" monitor with my SE30 Mac. It was great for doing drawings with Macdraft and later Claris CAD. The Macbook Pro is a laptop that will support two monitors.
Laptops are for on the go people. Computer costs for professionals are low enough now, so many can own a fully accessorized desktop and also a powerful laptop for travel. Laptops of necessity have to make certain compromises.
Re:How 'bout this? (Score:5, Interesting)
Where do you want to go today? Gee, I don't know -- let's try this land called Ubuntu, sounds exotic. (Click.) Now that's windowing.
Parent
ThinkPad on a ship (Score:3, Informative)
I actually do a lot of my work on a ship using an HSDPA/3.5G connection and various laptops. One of my laptops is an IBM/Lenovo ThinkPad machine. On one occasion it fell down on the metallic upper deck's floor. A PCMCIA (3G) card on it was completely destroyed, but there was absolutely no damage on the laptop itself. Not even a small scratch. No damage to my 7200RPM HDD (Seagate, custom upgrade by me) at all, which is incredible considering that it was working when it fell down. The durability of my I